Short sighted at best – easyJet: Travel App Review

While I've been a repeat customer of EasyJet for years, I am consistently disappointed by this app and the lack of policy info/extra prompts for important elements like added pre booked baggage, dimension info, and extra hidden regional fees. I always travel alone and with a standard small size backpackers backpack to limit checked bag fees, waiting times, and lost luggage. EasyJet's app does not allow intuitive navigation for purchasing extra checked bags or add ons in advance & the dimensions of carry on luggage seems to change daily! The biggest disappointment is if you are unfortunate enough to click the "check in" button early for your upcoming flight, a step EasyJet prompts you to do fervently, only to realize later that you may need to pay for a checked bag before the day of your flight comes. Good luck. If you've already checked in for your flight(s), even weeks in advance, there is NO avenue by which to pay a pre flight fee for luggage; one must pay a full £45 per bag regardless of size & weight, and eat the more than doubled cost to check your bag(s), even if you are weeks away from setting foot in the airport. Currently, most airlines have a somewhat confusing sliding scale of baggage and weight fees, and sometimes getting to your boarding gate, one is caught with a bag a few inches larger than the carry on limit etc. But not having access to info that might help you avoid such things, or pay a lesser fee from the app regardless if you've checked in remotely is just a huge oversight. There is no where on EasyJets app outlining full policies on this or regional surcharge calculations. Recently, I was affronted with a £90 additional fee (more than 3 nights stay in a hostel!) simply because I clicked a button on the EasyJet app prompt without having access to differences in fees pre and post check in. The flight attendants on my flight couldn't even give me consistent answers on the policies. Perhaps they only have access to the app as well. I may have to transition to RyanAir in the future, as much as I dislike that solution.
Review by aprillaird on easyJet: Travel App.