Hungry and empty handed – Amazon Prime Now Review

Extremely disappointing. I was excited to try this service, and it is now 75 min past my delivery time with nothing, no products, no contact from a delivery person, or any idea IF or when my order will arrive. Spoke to TWO customer service reps who claim a tech service problem that means orders aren't being dispatched, and they couldn't tell me what the status of mine was. I have spent over 3 hours of my friday night waiting for a product that may not come. Worse, I am hungry because I ordered groceries - could have ordered from another courier service, got takeout, or gone to the store myself. I was hoping to relax after a long week and all this has done is add to my stress and leave me hungry, and without any resolution at nearly midnight. It is disgraceful customer service - if something goes wrong with your order, you are in the lurch
Review by gpmr1988 on Amazon Prime Now.