new update causes communication errors! – Field Agent Review

I don't usually review, but I've become frustrated with this app, and tech support has not offered any suggestions aside from canned responses that do not answer or solve the issue. I loved this app, but now it's more frustrating than it's worth! I used to be able to submit jobs on cellular data, but now it only connects through wifi. They suggest you log onto the store wifi to submit jobs, but not every store has wifi! If you try to connect with cellular data you get 'communication error' pop ups. So if you want to submit your job within the two-hour window, you have to search for a wifi hotspot. Sometimes they deny your job if you don't submit from the job/store location. If they're going to insist on that, then they need to fix the cellular data issue! Please fix this issue and we're back to five stars!!
Review by la_laura on Field Agent.