Chairish.com: Unforgivably Unprofessional Vintage Furniture Middleman – Chairish - Furniture & Decor Review

App is okay but Chairish.com stinks. So why bother with the app? Eventually sold a couple of mid-century modern pieces. Didn't offer free shipping so buyer decided to purchase pick up and delivery through Plycon, Chairish.com's furniture-moving subcontractor. Plycon contacted me to arrange pick up (at a Manhattan Mini Storage location). Gave me a 3-hour window. Driver never showed up but claimed that he had. After emails and phone calls between Chairish, Plycon, and myself, and after repeatedly being stonewalled and lied to and basically being told that I'm lying, I decided that I had had enough. Chairish told me that I had no choice but to go through Plycon. Really? Part of what made this a circus is Chairish's insistence with using their preferred method of communication -- email. I had to dig around just to find their 800 number (855-549-9990). Even after talking to them asking for a return call, they instead would respond via email. After annoying them a bit (but how else to resolve?) , Chairish became completely unresponsive: stopped following up, stopped being helpful at all once it was decided at some point that I was a problem customer. Finally, I called the buyer to have her pick up the furniture. 6 weeks later buyer still has the furniture and I'm still trying to get paid $1800 - 14% commission = $1548. Avoid Chairish.com like the plague. Chairish.com treats sellers like they’re trash by employing tactics to drive down prices, forcing sellers to work with Plycon, their clueless and unprofessional furniture-moving subcontractor, and providing horrible customer service. Many of the 5-star reviews here seem fake.
Review by R#6^hW on Chairish - Furniture & Decor.