Serious bugs with ignore feature are bad for my serenity – IRCCloud Review

I found some bugs with /ignore in this version but here's the deal, don't leave a bug report here, they can't reply to you for more info. If you have a problem: In the app itself go to settings (from server tab) and select "feedback channel", Itll create a new connection and join their room. I pastebin'ed my problem (whiny review) into the channel and signed off. They looked up my ID and emailed me within 12 hours to get more info and begin investigating my issue. Quick response was: "Very glad you reported this in our channel since we have no way to reply or contact people who leave reviews on the app store." Updated my review in their favor for effective support response and commitment to fixing issues. Everything's great except the ignore bugs.
Review by 13333333333 on IRCCloud.