Disappointed – Meet Mobile: Swim Review

I am giving one star because of two reasons, 1. The app never really worked properly, and, when it did function, required in-app purchases to obtain more than minimal information; and 2. Poor customer service. I ended up deleting the app 10 months ago, after attempting to use it maybe 3 times over 1 swim meet weekend, and I thought I had cancelled the subscription. My son stopped competitively swimming due to an injury a few months later. However, a few days ago, I had a mystery charge of $5.99 show up from iTunes on my PayPal account labeled as "gift." After I finally figured out what the charge was for, I contacted this company immediately requesting a refund, explaining everything I listed above. Their reply, two days later, was basically, 'sorry for your trouble. We refuse to refund your money due to "policy," and here are the links to turn off auto-renew on your iTunes account.' I will accept some responsibility for totally forgetting to cancel a renewal subscription of an app I deleted 11 months ago. However, when someone contacts you immediately, requesting a refund for only for the renewal charge for another year, not benefited or accessed AT ALL in the under 24hrs since renewal, nor will use during the coming year, (I did not ask for a refund for last year, I consider that a lesson learned in trying an app that promised more that it delivered) I find it absurd that a "policy" prevents you from issuing a refund, or even a credit toward another app. Why even bother to apologize to me? Yes, I do believe developers deserve to be paid for the work they do, but when the complaint is a legitimate one, it would be nice for them to acknowledge it and try to retain the customer. This review would have been much different had they done so. $6 may not seem like a lot to most people. For me it's a loaf of bread and a gallon of milk, if they are both on sale. ;) For this company, if these "auto-renewals" have happened to more than just me, I'm sure it has been quite the profit for them. Congratulations.
Review by gimmecaffeine on Meet Mobile: Swim.