Not as fast on older and integrated graphics computers but definitely cheaper! – Splashtop Business Review

Look - most of us are here either because Logmein got too expensive and greedy .. And/or you've worn out your welcome with Teamviewer. So what's wrong with Splashtop? Well, a lot is NOT wrong with it - but it still needs a good bit of polishing under the hood. It's getting better for sure - but still has a bit to go. I'll get to the point of what it does well and where it really needs to improve to be a serious competitor in the remote support app market (and where it can be King, make a lot of money, and not be greedy in the process): Pros: - Works well when the remote computer has a graphics card and is at least a Dual-core or better generation computer - Handles Windows UAC well and doesn't kick you on privilege escalation requests - Priced right! If they can get the performance even across the board - or at least acceptable - it will do well and be beloved. Do not commit treason by being greedy and raising the price and alienating your founding user base. Think Sam Walton and Walmart .. Work in volume. Cons: - Very slow on older computers and especially those with integrated graphics and low graphics memory / servers with integrated graphics. It can easily eat 90-100% cpu on an older computer unless you do an ugly temporary fix of disabling hardware (graphics) acceleration - and then you need to manually turn it back on afterwards. - Computers will randomly lose the ability to connect if they have lost their internet. This just happened recently to a client I needed to connect to after their cable provider had an outage. Their internet was up just fine because I could connect via Teamviewer. Needs to be a 'check' for connection occasionally to fix this issue. It also used to be very bad about losing it's deployment code upon an automatic update but this seems to be corrected hopefully. - Optimize screen and graphics compression and bandwidth over remote internet sessions. This is where Teamviewer is still king over Splashtop and even Logmein with it's ability to work well even under low bandwidth conditions. I still often get 'fuzzy' screens and freezing. Changing to 'smooth' is not acceptable - but there should be a lower color quality setting like Logmein and Teamviewer to help with this. - Fix GROUP SORTING in the iOS App. The Windows desktop client has this working but the iOS client is lacking. It's not even an option right now in the iOS version without filtering to ONLY that group. This works in the desktop client but badly need to be fixed in the iOS App. - Fix occasional 'already in session' bug where the streamer (remote end) does not connect and the client quickly says 'already in session'. - Lastly, have a bundle deal for users who already own the regular Splashtop Business and want to add the new SOS (Adhoc / no-install on-demand like Teamviewer) portion - like $100 flat-rate per year for both - or slightly more - but just not the $60 for regular Splashtop plus $100 for SOS. Also, SOS MUST support more than 1 connection per license .. More like 10 or technically unlimited as long as it's limited to 1 technician using that license at a time - just like the competition. I look forward to updates and improvements and will update this rating as Splashtop improves. I am a paid subscriber and just want Splashtop to be as good or nearly as good as Teamviewer and crush the competition by staying competitive and winning on a volume level. Until it's issues with older and integrated graphics computers improves - and the connection issues are fixed - I see it as a solid three star rating for now with much promise.
Review by Kmruss on Splashtop Business.