Buggy App / Poor Customer Service – Chase Mobile Checkout Review

I want to like this app. Chase has set their rates lower than the competition, which makes Paymentech enticing, however.. The app is really buggy and crashes regularly. You would think a mega-company like Chase could afford to hire decent programmers or decent customer service representatives.. But no, not with Paymentech. After the last app update, with items in my catalog on the app, if I select more than one item, the app crashes entirely. Every time. Customer service confirmed it was due to the app and not my device (iPhone 5S). They also sounded dubious that they would have it fixed anytime soon, rendering the app useless to me until that time, indefinitely. Even though I can't use the app until they fix the bug, they would still be charging me the monthly fees and would not agree to putting my account on hold until that time. I asked to have my account put on hold until the bug was fixed rendering it usable, and they said that I would have to continue paying my monthly fees. On top of it being So I did what any sensible person would do and immediately canceled my account with them entirely.
Review by Moi108 on Chase Mobile Checkout.