Negligence and fraud – Haypi kingdom Review

The Haypi Kingdom game servers (for s608 and s131 at least) as well as the Haypi Monster servers, also) have been down for almost 3 days now (extremely laggy with constant "cannot connect to game server" errors). This has become an all too regular phenomenon over the past few months to year. Multiple players contacted support about this current haypi server failure, only to receive a reply that the Haypi support staff is away and not responding to any messages from Feb 17-25, in observance of the Chinese New Year holidays. This is a game designed to require that players support their personal and team armies with a constant supply of resources, and remain vigilant for events such as mine attack... Which is simply impossible to do if the Haypi support team does not provide a stable server. We spend money to buy coins to rebuild alliance armies, but haypi kills the armies off with server failures and does not return the lost troops. I contacted Apple to ask that Apple enforce its standards for itunes apps, which, one would assume, includes providing reasonable efforts to keep servers running properly and reply to customer complaints when they do not. Apple's reply: "Since the developer is not willing to warranty their product, it is highly recommended that you remove the application from any devices where it is installed, and discontinue use, as any further purchasing from this application may not be compensated by Apple in the future. You may also wish to submit any comments regarding this application on the any public forums, the developer website and the App Store review page." Done. Until haypi provides a stable server to support the game, what they are offering is faulty and fraudulent. It is not the game it used to be, and the current support team is showing no signs of caring to remedy or mitigate the problems. Any legitimate business that provides a service that people pay to play (by buying coins and investing significant amounts of time), should provide support to keep their servers functioning and the game fairly moderated. Instead, Haypi takes vacations and leaves the lights on and hopes they will still be on when they get back. Time to pull the Haypi plug. Apple should delete this app from the iTunes Store, since it cannot be played as designed when the developer provides no support.
Review by Model-T v1 on Haypi kingdom.