Visual Support

The Visual Support App allows support agents, experts and claim professionals to see what you see, either by leveraging the back camera of your IOS device or by sharing your screen.

Category	Price	Seller	Device
Business	Free	Weemo Incorporated	iPhone, iPad, iPod

To use this application you must be invited via SMS or start the interaction from a webpage.

To start the visual interaction you have to download the application and go back to the SMS or webpage to connect the session.

During the interaction you can leverage advanced capabilities as:
- HD Audio
- Video frame rate auto adapt
- Screen sharing and co-browsing
- Live remote pointer
- 2 ways drawing and annotations
- Pause video, photos and picture saving
- Session recording

The app does not allow the remote agent to access any data stored on your device.

Reviews

Awesome
TomFromMercury

This app is Awesome. It allows every website or html5 web app to get click to call, click to video, click to share capabilities!

Do not install this
Steven_ZA

I installed this application so that Nordictrack could inspect equipment that had failed. They used it to invent a reason to void the guarantee

Easy to use app
Harleyd4477

I installed this application so NordicTrack could inspect a failed monitor for my treadmill that was still under warranty. The application worked fine with no issues. I could see how NordicTrack might use this to not send out unnecessary parts, but also catch people abusing or doing things outside the manufacture warranty.