Trunk Club - Personal Styling Reviews

Can't even get a response!

mollielynn

The first day I downloaded the app I received a link asking if I had 5 min for a conversation. I had just broken my ankle so I didn't. It's been a week now and I just tried contacting them to no avail. No one will message me or call me back. Poor poor customer service. Too bad because I was looking forward to trying them out!

Pricing doesn't sync anymore

Jelwel of the west

In the older version, after 2 days the price used to be in sync with Nordstrom pricing. Now that had stop. Bring back that feature

Bad customer service

Paula101010

A stylist told me she would contact me two weeks ago, I told her I was available and asked her a time... She never responded and when I emailed trunk club about it, they didn't respond, that was 4 days ago... Such a shame... Stitch fix has way better customer service, I was just looking for better quality. But obviously don't want to pay more and revive bad customer service. Such a shame, they need to get it together.

Not working

Good stuff!!!!!!!!!

I mainly got the app to use the message feature with my stylist. For some reason the first time I used the app it worked and now everything else will load except for the messages. It just sits blank... Really need to fix this feature.

Room for improvement

Lozand1

The app is easy to figure out for the most part. They should add the ability to to zoom in to the pictures of the clothing in the trunks since they only add one photo for each item. It would also be great if you could add a link for a pintrest board to allow you to click back and forward on the app. I didn't see an explanation for the "outfits" section. The customer support has been great, they gave me an extension with no hassle and presentation of trunk with clothing is very fabulous. I wish they had a commit time on the stylist replies. My stylist is inconsistent with the speed of her replies to my chats. Usually it seems to take her 2 days. I almost just went shopping to a store because I got frustrated with the wait. Overall, the positive out weights the negatives so far.

Great Service

GolfGuru85

I have been a client for over two years now and this has been a great service. Stylist is great and ease of service and app make it well worth the cost. Only update the app needs is a way to delete clothing that you no longer have. Would make for a great way for stylist to see what may need to be replaced in future orders.

App works well for giving feedback

Knyee12343256555

Some people here are complaining about the service and response times, but the app works fine for me. Able to easily provide feedback on my items and review my trunk before it comes. Only negative would be the outfit/wardrobe section. Would like a way to create my own outfits, not just see what the stylist enters.

Nice clothes but...

jhabdas

They used to send a hand-written note with my cardboard box of clothes, but not anymore. A couple years back they sold out to Nordstrom for more than $320M. The clothes as a whole are marked up at 50% or more and are a huge rip.

Trunk Club - Personal Styling Reviews – Page 33