TimeTrack - Time tracking Reviews – Page 5

Don’t waste your time or money on the Cloud version

Inbodied

I’m an independent contractor who does purchasing and travels to multiple clients in a day. I’ve been using the TimeTrack Pro version on my iOS devices and, despite a few bugs, was happy with it. I was intrigued by the idea that I could track a client from either my cell phone, iPad or make entries on my desktop. I signed up for the 14 day trial of the Cloud App and the nightmare started there. I was sent no information on how to access the desktop app with my confirmation, had to send multiple emails to support which took 3-4 days to get a response. So, I wasted the first 3 days of my trial trying to find out how to get access to the desktop/web app for tracking my clients time and expenses. When I finally got access and started to enter my expenses for my clients, I was stunned at the clunkiness of the web app, the redundancy in the process of entering the expenses, the lack of common sense in the drop downs and time entries for the receipts. All in all, it took almost 3 hours to figure out how to make the entries go smooth, add receipts and create invoices for two clients. After three hours, I finished my entries, created my invoices and went to print/email the PDFs only to discover that receipts for the expenses entered in the cloud app, will not print with the invoice. I’ve sent 5 emails to support and it’s been close to 48 hours and I haven’t heard a word. My clients are expecting their invoices and I can’t print them. The three hours I spent was a total waste of time and all the receipts will now have to be re-entered to get them to print with the invoice. The cloud version is truly in a beta stage and is not ready to be live or charged for if they cannot provide reasonable support times and make their app function as expected based on the functionality of the iOS apps.

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