T-Mobile IP Relay Reviews

Buggy; needs sound support.

mistajoel

This is still buggy. When I tried to answer a call from a potential employer, I was unable to type anything and had to end the call. I wish we could have sound alerts. I recently contacted Support and inquired about sound alerts. The Support person said that this app is geared towards deaf people and it doesn’t need sound alerts. That’s patently false. This service is also geared towards mute people; it says so right in the description and on the Web site. I often miss important phone calls because I don’t hear the phone. Deafness is not binary; it is a range. I would appreciate sound support so I can be alerted to incoming calls. I may have to find another provider if this need is not met.

Nothing but error

adhdaf

I opened app to make a call and a pop up told me “error” and that i needed to upgrade my app to new version. So i upgraded to newest then opened app again only for the pop up to pop up AGAIN saying “error” and telling me to upgrade app. It does this every single time i open app!

Not impressed

bluestreak426

Another poor performance App designed by Sprint. It’s sad to say but I would recommend that people avoid until designer does some fine-tuning.

Has issues

lkpoid

Whenever I get a call and I select accept call, nothing happens. Also, there’s no way to know someone is calling because it does not vibrate or make a sound to notify you that someone is calling. I’m deaf, but I do not have my eyes on my phone 24/7. Please fix errors with regards to accepting calls and nothing happens and add some kind of notification that vibrates or makes sounds.

ZERO Stars!!!

Tara Lanning

I would give it ZERO! The performance gets worse and worse everytime I use it. It takes more than several minutes for my messages to get through. I was never able to complete any important calls. Thanks a lot! Two-thumbs down.

Buggy, fix please?

Calliope Jaine

Hi debris, this app is really buggy, can you please fix? It doesn't cooperate well with system accessibility settings, which means that those of us with multiple sensory issues have to struggle. Scrolling is buggy -- incoming text bounces below the bottom of the window. Incoming call window doesn't expand with larger font sizes, which makes incoming calls difficult /impossible to answer. But even if I do manage to hit the right, tiny button, incoming calls don't always answer, anyway. And your system often cuts me off, I'm assuming because I have a slow, rural internet connection. Which means us rural customers need more support, not less. Also, if you could make the browser and app options and interfaces more similar, that would be helpful, especially for those of us with vision difficulties. Thank you for checking into these issues.

Better

gabstere

I love that it's been updated to where I can easily shift to the app if someone calls; however, sometimes the phone will hang up and it would force me to have to call the person back and they would still be one the line (according to them) with the call I had picked up. Other than that the app is fine.

Love it!

Butterfly 508

Love it and easy to use.

Doesn’t seems to work anymore...

DZ2008

Doesn’t seems to work when trying to answer the call. It does not list the incoming call either answered or unanswered. When opening from notification screen, that number is not listed. I will try uninstalling and reinstalling then wait for incoming calls hopefully works...

Life saver with bugs

Rmship

Spasmodic Dysphonia neurological voice , vocal chord condition with muscle spasms, would like to see numbers and get message left, some ops need more money and training, rude answer, to a caller!