SplashLearn: Parent Connect Reviews

Customer service is the worst

franatche

Don’t even bother on trying to contact anyone at this company. Have been trying to cancel the subscription for 3 months and there is no way of canceling. Sent emails, submit information and the 3 choices they show to cancel are not accurate. Worst ever. Paying without using it.

App crashing

Slynnx0

When I try to review her reports it crashes the app every time.

App doesn’t work

achappell2

It says the version is too low

App not Current

Erika Jean

You cannot use this app because it’s not current.

Refund

yhhfac

This is such a scam they are terrible at giving refund tooks them days to reply to an email and then they give me a refund only to tell me they’re charging me 24 dollars for a subscription that I do not have

Poorly designed

WinterIsHere26

I rate this 1 star due to how poorly this app is designed. After our trial, I updated the subscription. This did not connect to my log-in and after multiple attempts and emails to the help support address and inbox through app, we have no resolution. Despite paying for the membership, we have no access and the games remain “locked” for my daughter. Very poor design.

App doesn’t not work

kmyeager$

I downloaded the parent app to keep track of my child’s progress. I see him doing the work but it shows that he has done nothing on the parent app. It’s very frustrating. We likely will not continue our membership after our year is up.

Slow to Update

Sanchez....

I am having a hard time tracking my daughters progress with this app. It is slow to update.

It’s alright for basic info

Jasinde

If all you need is a quick overview of your child’s progress then the app is fine. I do wish there was a way to print the report or save it as pdf. It would be helpful to be able to add the report to a homeschool evaluation portfolio. It’s also awkward when trying to scroll back to view the lessons done many months prior.

Please update or fix this app

catnemo1212

I love the splash learn content, they’ve created a wonderful learning environment. However the parent app to see child’s progress often is loading incorrect information , and doesn’t load information. Splash learn is a paid for program so I would hope they would have a app that would work correctly. I’ve messaged the help center plenty of times and I’ve yet to have this issue resolved. I appreciate what they are providing for my child, however if I’m paying to also be able to see my child’s progress I would expect it to work. At least find a way to make it available to see progress and time spent online if the parent app is not going to work.