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NewYork-Presbyterian (NYP)

The new and improved NYP App provides an entire suite of digital services to turn your phone into New York’s #1 hospital. Our NYP OnDemand digital health services bring Urgent Care, Virtual Doctor Visits, and Second Opinion right into the palm of our patients’ hands. While in the hospital or planning for a stay, our new digital guides are customized to your visit to make your experience the best possible.
Category Price Seller Device
Health & Fitness Free The New York and Presbyterian Hospital iPhone, iPad, iPod

APP FEATURES:

NYP ONDEMAND:
We bring to you Virtual Doctor Visits, remote Urgent Care, and even a Second Opinion from the experts from Weill Cornell Medicine and ColumbiaDoctors. Communicate with our doctors from your mobile phone, tablet, or computer—and address your health faster.

* Urgent Care: For non-life threatening cases, access the Urgent Care service to see one of our Emergency Medicine Physicians through a live video chat. Currently, we can only serve you if you are in New York State. Currently, our hours of operation are from 8:00 AM to 12:00 AM midnight, every day of the week. $99 per visit.

* Virtual Doctors Visit: Meet with your doctor conveniently, without traveling to their office - using a live video chat instead. You can use this service during your doctor’s regular business hours. This visit will either cost the same as an in-person appointment or will be included in the cost of your visits with your physician.

* Second Opinion: Get a personalized written perspective on your symptoms, diagnosis, or treatment plan from the expert physicians at NewYork-Presbyterian, even if you aren’t in the hospital. At this time, we do not offer NYP Second Opinion to patients who live in Iowa, Maine, Maryland, Michigan, New Mexico, Nevada, North Dakota, and Wyoming. $800 per case.

PHYSICIAN INFO:
Never lose your doctor’s contact information again! Find and save your physicians quickly for any specialty at the NewYork-Presbyterian location of your choice. Our network of doctors includes world-class experts in every field of medicine and surgery.

HOSPITAL SERVICES:
Use the NYP App to enhance your visit or stay at the hospital: with important numbers, services information, parking, directions, and more all at your fingertips.

DIGITAL VISITOR’S GUIDE:
Have questions? Plan your stay and discharge through our new interactive visitors’ guide. From figuring out what to bring to knowing when daily meal times are, our guide will help make your stay as pleasant as possible.

MEDICAL RECORDS:
Easily access your health record through our NYP app as a patient at any one of our hospitals.

WEILL CORNELL CONNECT:
Access your health information, manage appointments, and upload health and fitness data, including data from the Apple Health app, when enrolled with Apple HealthKit.

Reviews

Love NYP on demand
cqeta

So worth The $99 fee. Phone call with the doctor was quick and concise. My only recommendation is: when you have an issue with a RX that there is an easier way for the pharmacy or the patient to get in touch. Called 5 times in the course of 24 hours to have the dosage changed because the original was a children’s dose.


Unusable
DCD00001

Good luck with this. You’re better off managing bills etc. by phone and mail.


The App is so buggy
Jyli1981

The app is so buggy. Button is not align on touch screen. No matter how many times i tap, i was able to click on the right button to select.


Poor implementation of MyChart
jarbro

If you want to see an Epic MyChart implementation done right, look no further than NYU Langone. Their implementation is fantastic and works nearly perfectly. NYP has a long way to go to get their MyChart anywhere near that of NYU. However I’ll add, their telemedicine did work very well for me.


Not working as an app
MD2B2021

Worked well and then stopped leaving me with a blank red screen


App is useless. Better off with the phone.
citygirlgreen

Every useful function on this app requires a separate login/account - appointment scheduling, records review, billing...maybe more, but i gave up after that. It’s also not possible to view my child’s medical records, as all the relevant details are blocked because he is a minor. Finally, the “send a message to your doctor” function doesn’t seem to work. We’ve resorted to using the phone and leaving messages through their message service — the 50% success rate and hours long wait for a response is still more useful than the app.


Beware extra fees
dontpricegouge

Everywhere in the app it says virtual visit costs $49. Yet why was I mailed a bill for an Additional $130 after my appointment! That is fraud. No where on the site does it say you are charged more than $49 for a visit. This is a rip-off. And the help options are useless.


Not good at all
Bkgirl917

I tried to find a primary care physician using this app after it was updated twice. There are virtually no filters, it gives doctors who are miles and miles away. There is no way to find a doctor in a particular zip code. This app seems to be only good for a virtual visit, but with an iPhone I could do a virtual on FaceTime. This app is basically not good at all.


Doesn’t work. Takes your money and runs
Pained ears

Signed up for a virtual doctors visit. App would only give an error message and then log me out. Technical support doesn’t answer the phone and neither does billing. $100 for an error page. Do not buy.


Can’t send ECG to doctor
username1031

Bought an Apple Watch to do ECG test as recommended by doctor. But the app doesn’t allow ECG results to be sent as a PDF (or any other way) to the doctor.