Motor Club
| Category | Price | Seller | Device |
|---|---|---|---|
| Travel | Free | Allstate Roadside Services | iPhone, iPad, iPod |
The application is designed to also help Allstate Motor Club members access the benefits of their membership plan. But you don’t have to be a member to use the app.
Download the app and it will:
Track Your Location (or enter address yourself)
Suggest Vehicle Drop-Off Locations
Find Nearest Allstate Selected Service Providers - with shortest estimated arrival times
Show Service Provider Info – company name, phone & technician name
Give Status Updates – shows your technician’s whereabouts on map
Alert Your Family – service sends your family or friends an email on your situation
Provide Live Customer Service Backup – 24/7 in case you need additional help with your request
Services for vehicles outside Allstate Motor Club membership are subject to fees.
Reviews
Pathetic
Fluffer knuckle
Broke down on way to work at midnight 2/1. Nearly an hour it took from the time I first spoke to the rep to the time he told me the two truck was on the way. Left on hold forever. I even gave him the name and phone of the local tow co that was affiliated with Allstate to call. Once he got my member info his calling the towing company to send them to me shouldn’t have taken longer that ordering a pizza. Absolutely pathetic.
Doesn’t work
AutomaticCandy
Despite the bad reviews for this app, I tried it. I’ve had good experience with Allstate so I joined the motor club but this app can’t find me. Back to the old-fashioned telephone call if I have a roadside emergency. It’s too bad because a lot of people will pass on the motor club due to this app.
Too many hiccups
chak9
I used the app to request tow service. After completing the request, I was informed my request couldn’t be completed and to contact customer service. I later found out my request was complete and a driver was actually dispatched. I had no clue a driver was coming until I called customer service two hours later to cancel the request the live agent never really did submit.
Allstate Motor Club
mbd403
First off let me say I have had the Allstate motor club towing service for about 3 years now and it is the best service I have ever invested my money, but this app needs MAJOR improvements. I have submitted different service requests with this app 3 separate times and my request did not get completed. Now when I call the 1-800 # the automated systems refers to this app for faster service and it should not because sometimes the requests are not even received and I need a guarantee each time I am submitting one! I prefer using an app because I don’t have to hold on the line for someone to pick up and sometimes wait times are long which I expect because this is a popular service many probably have. As I’ve stated I’ve given the app chances but because of the experiences I have using it I have decided to uninstall and just call for app service requests in the future.
App is awful, just call directly
acd2014
I love apps, they are a big time saver but this app is awful. I put in for a jump start. It gave me an ETA of a service provider and then after about 30 minutes of waiting, I got a notification saying my service was complete and to please rate the service! I had to then call in wasting that first 30 minute wait. I’ll never use the app again!
Forget It
CTLASSOC
I have tried to use this app on several occasions. In all uses it is woefully lacking. Starts out promising then falls apart with tracking and notifying you about status of request. Called customer service and was encouraged to use the app for faster service. Customer service is an automated maze you have to navigate. Entire experience is frustrating. And I pay for this?
