LinktGO Reviews

Watch out to be sure if you rent vehicle

NMacG

We thought this would work beautifully for us, even recommended by our rental agency instead of their high fees on transponders and daily fees but it is turning into a nightmare. As I saw fees continued after returning car I found out how to disassociate the vehicle and have been attempting to contact LinktGO for a week. I went as far as blocking my credit card since they were going to charge my overdue tolls, which weren’t mine. I am no longer in Australia! They send a quick text saying they’re very busy but there are no telephone numbers or emails just messages through their ap. Customer service is non existent. Beware, aside from this headache it worked fine.

Better than nothing

MitraA42

Linktgo is better than nothing given the unfriendly-to-visitors choice if having zero cash lanes. BUT it misses some trips as it tends to exit by itself. And it sends you ‘your payment’ is late notifications without having ever sent you a trip notification so it really needs some debugging and UX improvements. On top of that if you only come to Brisbane occasionally it sends you an annoying SMS so you have to reinstall the app to acknowledge so it doesn’t delete your registration. Didn’t the developers ever consider that the whole reason we use the To-Go version is because we only occasionally come to their visitor-unfriendly city and might either not have a Sim on that number if we are from overseas or might uninstall the app between trips.