Industry Online Support
| Category | Price | Seller | Device |
|---|---|---|---|
| Business | Free | Siemens AG | iPhone, iPad, iPod |
You have access to: FAQs, downloads of the latest firmware or software version, manuals, certificates, characteristics, application examples and tools, product notes (e.g. announcement of new products), successors in case of product discontinuation.
Get a quick overview of the latest entries on the start screen. The search function provides you with hits concerning the products and entries and supports you with a personal list of suggestions. Find your personal favorites in “mySupport”, all the entries you need regularly. You also have the possibility to send an inquiry to the Technical Support (Support Request).
Moreover, the area Messages area provides you with selected messages about new functions, important entries or events.
The main functions at a glance:
• Scanning product codes/EAN codes with a direct display of all the technical information about this product, including graphic data (CAx data).
• Sending product information or entries per e-mail in order to process the information directly at the workstation.
• Sending inquiries to the technical Support (Support Requests). with a photo function for transmitting detailed information.
• The contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) – including a temporary switching to English.
• Offline cache function of all the favorites in mySupport. These entries are also available without network reception.
• Transferring PDF documents into a library (e.g. iBooks etc.).
Replacing the “SIRIUS eAssistance” App
Of course, the Industry Online Support app also contains all the information about SIRIUS products and replaces the SIRIUS eAssistance app. The SIRIUS eAssistance app will soon be no longer offered in the Store.
Reviews
Handy app to look up product info quickly when there is no laptop or wifi around
Cykevinwu
Great app
Scanned product
Dry in Jersey
Scanned 2 products, app could find neither. Scanned every bar code that i could find on the package Came back with volumes of useless information.
Great resource.
ILoveMyselfCauseIAmHot!
I do phone support for Siemens automation products and so far like what I see. The search results are relevant, more so than the website. Scanning QR codes worked great for the products I tried around the office. It does not scan bar codes so with older products you need to search the part number. It runs fine in my iPhone, still on IOS5. I don't want to give up my google maps. Unlike other Siemens products the install went smoothly and did not require that I uninstall anything or reboot 16 times. Definitely recommended for people in the field.
Version 3.5 Degraded Performance
DisappointedButNotSurprised
App can't download information on products that were previously available before update. Previous version mostly worked, this one is awful. Spinner stalls forever and app is locked up in that state or times out and says it can't display product information. I previously rated it two stars. It's now a one-star application.
