HelpDesk Mobile
| Category | Price | Seller | Device |
|---|---|---|---|
| Business | Free | bigWebApps, Inc. | iPhone, iPad, iPod |
Brought to you by popular demand, HelpDesk for iPhone now allows you to provide awesome customer support away from your desk while you are in the field. The iPhone application is an extension of the online version allowing you flexibility to create new tickets, assign time, and close out tickets all in real time. It’s a little bit of support love in your pocket.
Features:
•Access and respond to all of your open tickets
•Create new tickets or close out existing issues
•Reassign tickets to other technicians
•Record support time and assign a task type
•Review and pick up tickets listed in any of your unassigned queues
Reviews
It's a start
GreyHatBrat
When scrolling through "my tickets" it's not really smooth. Also, it would be nice if you could arrange by oldest first.
Finally!!!
Adam Harrelson
Thanks BigWebApps! This is great. I do want to see an "all tickets" option if possible. Right now only "my tickets" are available. Other than that, it's perfect!
Apps are better!
Proctor Laptop
As a user attached to his iPhone this makes managing my HelpDesk tickets SO much easier, plus I love the addition of the gravitar!
Love it!
JimboNGreene
Love this app! Brilliant idea to provide access to BigWebApps while mobile. Please include showing all tickets where I am user or alternate tech, then five stars!
Love it
Shadowcah
Better than the website. Website sluggish now after the updates the past year. Great app
Nice but clunky
Youbo
This has great potential, but needs some work. The scrolling is very choppy, which is the main reason I tend to just open the web page. I would also like to have similar sort options as the web page. I love that you can attach photos!
New update is unstable
Aaron J. Kelley
Before the latest update/refresh, the app worked fine. Now, it is always refreshing and saying there is an error. It does not stay completely updated even after refreshing, causing me to have to log out and back in. Please release an update patch to fix this, I use this a lot when I'm walking around away from my desk.
