GrubCab.com -- Food Delivery Reviews – Page 2

Terrible Service

fantomfetish

Much like the reviews for the actual BiteSquad app, our experience is pretty much the same. We have used them at least 20 times and the food is almost always late. That has been livable. However, today pushed me to delete the app after this review is posted! Ordered $70 worth of food from a reputable Mexican restaurant. After watching our projected delivery time go from 8:03pm to 8:30 pm, we eventual received our food around 8:43pm. This wouldn’t have been so bad had they not left out $25 worth of our food! Contacted support via the website and immediately got a response asking if I wanted them to deliver the missing food. Considering this would do nothing more than make half of us eat while the other half just sat and waited for another hour-hour and a half, we decided to all go out and eat instead. $75 and 2 hours of our lives wasted. BTW... I received an immediate response to my first email, but have yet to receive any further correspondence in the 3 hours since I replied with a very displeased message. I can only assume that they knew they had lost a customer, so they just took our money and severed ties. At least that’s how it looks to us. Their service in SWFL is atrocious and I would suggest avoiding their service altogether. Hopefully it is better in other parts of the country. I never had these problems with Grub Cab.

---