GroundCloud Reviews – Page 2
4/5 rating based on 27 reviews. Read all reviews for GroundCloud for iPhone.
GroundCloud is free iOS app published by Windigo Logistics, Inc.
Delivery Driver Dream
Showgogirl
The entire manifest is available and optimized for efficient delivery. Audio navigation meets the hands free driving requirement. Detailed package delivery information is included. My drivers are good to go after 1 training on the features. The Driver Safety modules are a plus.
Latest update
Samijo397
This latest update is bull. Won’t tell me which way to go back after being in a driveway. About to get rid of it now. It’s getting worse and worse. Go back to the old ways
Just a thought here
Tecknogeek
Hay it’s I nice app I love using it however I do have a few suggestions. 1 have a individual toggle for the 4 items on the left side. 2 have stop comments. 3 to be able to login on two Devices iPad and iPhone at the same time. 4 have an android version so they can have it sink with their own iPad?
Not good for FedEx
iOssama
I work for FedEx, I can’t get my orders go by SID number, every time I have to rearrange manually, and after that it doesn’t work Please fix.
Great for training new drivers.
MrMcButtface
I don’t use the turn by turn myself, but having the map showing where stops are on a street is awesome when I’m filling in for someone. Dropped my review from 5 stars to three because something doesn’t play nice with something else on iPadOS. The process of sending routes has become more difficult with a couple extra steps.
Even in the dark
Pikn
Single most effective tool I have ever purchased for the drivers. Give me 10 minutes with a experienced driver and that driver can deliver any route even in the dark. Give me 2 days with anybody and they can go out and be successful with 3/4’s of a normal route the very first day. After a week by themselves they are good to go. This app is amazing other than houses that have just been built this app knows where it is. Of course my routes are all in the city so I can’t speak for BFE areas but it never fails to find a address in the city.
GroundCloud app is great... The customer service isn’t
srlevine10
This review is not intended to be a smear campaign but to get the attention of someone, as many emails have gone without responses. I am a huge advocate of groundcloud. I’ve recommenced it to many contractors and know I am responsible for at least three signing up. Their routing software, manger portal, user friendly app, maintenance tracking, and many more features have made it much easier to manage our fleet. I love it so much I even sent in a resume wanting to join their team as they rapidly expanded with VEDR and scanner integrations. However, with the expansion, it appears their customer service and attention to detail has taken a back seat. I used to be able to call in or email the support lines and get answers within 24-48 hours, or at least an acknowledgement that very day. That is no longer the case. Here are a few of the issues I am eluding to: Massive amounts of back orders of VEDR. No one can give a straight answer for when anything is expected to be delivered. It is approaching six weeks (and counting) since I placed the order and never received them or a tracking number. iPads set up on MDM management system is almost useless now. There is no confirmation of when they receive your iPads or when you can expect them back. This happened as recently as 11/4/19 of me paying 2-Day express to 11/20/19 not getting them back. It took me calling multiple times to see when I would get them back. I asked to get them 1-Day Expressed back and was asked for me to send them the label instead of them setting it up themselves. What kind of customer service is that? I’ve yet to see any benefit of it being put on their system. You are left without any control of apps you deem necessary for your drivers. For example, you aren’t capable of adding The Weather Channel or Google Maps by downloading them in the app store and typing in the Apple ID password. If there is a solution, it was not communicated when I asked about it. On the manager portal, I was lied to about features that would become available. For vehicle, I was told we would be able to add reminders on things such as when inspection stickers would expire but has not seen in. Same feature goes for Driver’s Medical Cards and driver’s license. For anyone involved with operations or administration, we all know the simplicity of when all reminders, expirations, and data can be stored in a uniform location. I have yet to see bugs in the manager portal be fixed. The major one is under vehicles; you’re supposed to be able to see the driver and route each truck is on that day. This is a logic that is communicated when the pre-trip is completed and the driver route is assigned, or so I was told. From day one, I have had it set as a requirement for the driver to select their vehicle ID, which is also the only feedback I was given. I never heard back a second time. Under settings, there is another logic issue when assigning driver routes. You can select that a driver can change their route to one that is already assigned to another route. Something that would be useful when someone takes time off, a driver covers that route, and/or when the driver comes back to work. This feature does not work, and I have given up on communicating these issues as they do not get resolved. The following is an issue I never heard back from anyone on. I sent it to the “support” email, the employee I was dealing with for VEDR, and the owner, David. “David, I’m sorry to bother you but have a question that is very unique and haven’t gotten a complete answer yet. I have spoken with Joe Jasper on the phone and emailed the support team through “gogroundcloud.com” about a unique problem we are faced with and looking for help on the best solution. In order to satisfy FedEx’s requirements, we had to setup 2 companies running out of the same terminal; I will refer to them as Company A and Company B for simplicity. The 2 companies are owned by the same 50/50 partners and is set up as separate entities solely to satisfy FedEx. All the drivers are employees of each company, cross trained, trucks are switched between each, and operate the companies as 1 unit. Since we’ve been using GroundCloud for the past year, we had all routes, vehicles, and drivers listed under Company A to reference stop counts in one place and streamline management. For VEDR, we had to set up an account for Company B and list the vehicles with that company. After communicating with Joe, he informed me that VEDR data will not be recorded if the driver is not logged into Company B’s account. If there is a way around this and we can keep everyone under one company, it’d be much easier for us. If this is not feasible, I understand but still faced with an issue. Being located in West Virginia, GroundCloud has made life a lot easier by being able to update stop location and add address notes that are visible on the screen when approaching stops. How can all the data we’ve collected the past year be transferred from Company A to Company B? We have utilized these features to their fullest and put in a lot of work to make the routes easier for training and coverage during calls offs. This also creates an instance we will be paying for the same drivers twice. As you can see, this could potentially double our cost, which is not ideal since our last invoice was $810 last month. Looking forward to your insight, Scott Levine” GroundCloud, or Windigo Logistics, Inc., please take this seriously as you used to be fun to work with / product to use.
Greedy business practices
Team Hefe
The routing software itself works great. My issue is with their billing procedures and other features of the software. We ordered VEDR devices through them and they billed us immediately. Nearly three months later we still haven’t received our order. Standard business practices are you don’t bill the customer until the item ships. This comes across as a purely greedy and self-serving move. Meanwhile I have to eat the cost of the item for three months with no benefit. Also, had to contact them multiple times to get the discounted rate on billing for the monthly services. Then the add-on features don’t work all that great. When drivers report maintenance issues no notification is sent to management.