Great Lakes Mobile Reviews
3/5 rating based on 68 reviews. Read all reviews for Great Lakes Mobile for iPhone.
Great Lakes Mobile is free iOS app published by Great Lakes Educational Loan Services
Simple
MariahAbes
Very, very simple app. When setting your account up initially, the app makes it very simple to set up your monthly payments. The only complaint I would have is that it’s confusing when changing account details and there are few ways to “edit” details regarding monthly payments. To explain further, I recently got a new account with my husband and thought I edited my payments to come out of my new account.. but apparently I set up a NEW auto payment in addition to the automatic payment I already had set up.. so it made automatic withdrawals from both my old and new account, one day after the other. The contact page was helpful and I got assistance immediately when I called. I was told I would get the money back and staff was very understanding. I made sure that the more recent automatic payment I set up should be canceled, as well! I guess I wanted to share this because the refund period is also lengthy (so make sure you do it right the first one!). I completely understand things have to be reviewed before they return payments, but I’m almost $1000 ahead on my payments.. so it’s not like I’m trying to get out of them. Another bummer is that I might not be refunded the $400 for 30 days. Which can make it or break it for a recent graduated/newly married gal like me! I know I have the option to edit the details online too, so be aware that the online option will ensure a smooth transition if you have a new account to use for payments. Thanks!
Solid, Reliable
sh00ky
Solid in design and reliable in performance. The only thing I would rate as a negative is lack of live interaction with a representative, but everything else is kosher.
Touch ID/Face ID
m1k3@3!
I don’t understand why this app doesn’t utilize Touch ID yet. Why do I have to type a password every time?
It's okay at best
Fghhffgbczdg
It's okay, pretty fast and organized, really needs to install touch id to log in though, please!? And printable payment history.
Can’t see all loan details
Consultula
Hi - can you please make it so you can see all of the individual loan details? Right now, you can only see the accounts and not the loans that roll-up under them.
Student loans
integratemind
This app is great however it would be amazing if you could pay with debit or credit. I dislike always happening to use checking account. I rather it just come out immediately, so I can go on about my business.
Needs Touch ID support
Haha! ~:•]
It’s 2018 and we still don’t have Touch ID support for this app, it’s the only thing that’s missing and should have been included long ago.
Good app
Tomaganuk96
Makes payments easy, and the interface is clean and simple. Just wish that we could log in with Touch ID or Face ID. Another good thing would be for alerts from this app reminding us monthly to pay off loans. Otherwise, this is a good app.