Filtrete Smart Reviews

Recent App Redesign Breaks Connection With Filter

Schnauzer Logic

I run my home HVAC a lot and wanted to understand if I’ve been replacing my filters too often or not often enough. Purchased a smart filter and installed it in early June and everything was working great. Then they redesigned the app and now I’m able to connect to the filter maybe one time out of a hundred. Called customer service and they had me pull the filter and reset it and I connected once and then right back to silence. I downloaded some BTLE scanner apps and I can see the sensor and it’s definitely putting out a strong signal, and the battery seems to be fine. So I can only assume the app is crap. And today there was an update but still super spotty connection. Very disappointing.

No more widget support

Jrfarrellsr

I used to have a Filtrete widget to quickly monitor filter performance. The last update deleted widgets. Please add this back.

What happened?

T rats

Terrific app. Did what it said it was going to do and then, the unthinkable happened… A few days ago, a major upgrade was pushed out and now, can’t connect to my filter. No matter what I do… nothing. Sad to see one of the few apps that really worked as advertised fall by the wayside. UPDATE: What is specifically happening is after a couple of days, the Filtrete Bluetooth device will disappear from My Devices (Bluetooth) and the only way to get around the issue is to delete the app and reinstall and usually can get a couple of days out of the app using this procedure. Just saw there was a minor update pushed out (2.0.1) so we’ll see if that resolves the issue. UPDATE 2: After a couple minor updates to the app over the last several days, it’s been very stable and no longer noticing any issues whatsoever so changing the rating from 1 star to 5.

Overall good but a bit nosy Product

Sgt_Schulz

I’m not happy with the need for location but it does add extra features to the filter what filter does do a good job of tracking filter life and let you know exactly when it’s over it raises the cost of the filter but takes the guesswork out so you don’t end up replacing filters too early Or replacing filters too late after you’ve already got dust everywhere overall it’s a great product I’m just hoping they can get the cost down a bit more Buying once a year in quantity helps as they appear to be just fine over Time in storage and you get a break on price

Good concept, poor execution

Lysmin21

I always forget to change my filters, so having an app that keeps track of them is helpful. However, in over a year of use, it has never sent me a push notification for changing them. I always have to go into the app and look myself, which seems somewhat pointless to use.

Won’t replace with the same filter

bse_sf

This was interesting but kind of useless. It confirmed that I only need to replace my filter every eight months or so. Other than that there’s little value here. Typically, the app provides a bunch of junk data that’s not very useful, and the location information of always wrong and goofy. Like showing Kansas as one of my locations. I’ve never been there.

Great app potential but broken interface

techshaman

When I first set this app up I had one filter upstairs with the Bluetooth sensor and one filter downstairs without a sensor. When I tried to replace the upstairs filter with a filter without a sensor, the app prompted me again and again to simply pull the tab on the sensor and wait for it to connect. Obviously a filter without a sensor doesn’t have a tab to pull on the sensor. There was no option to replace a sensor-based filter with a non-sensor filter. The only option was to delete the filter and all of its historical data and add a new filter that didn’t have a sensor. So once you put a filter with a sensor in place, you had better replace it only with another filter with a sensor or you will have to delete your entire history.

Why do u need email to use as a reminder

Kitkat3041

I downloaded this app after I noticed an advertisement for it on some furnace filters we purchased. Once I downloaded it’s asking for several sign in options. I tried to use Apple but it tells me I need to use two factor. I don’t use two factor and I don’t care to because it was activated with one of the updates and it was too much of a hassle so I went back to my security questions. I don’t want to use Facebook or google. Too much tracking going on. Why can’t you just use an app as a reminder as it’s intended why do you need my email? I have many other apps I use that are reminders for my aquariums etc and no emails required. I’ll just use my reminder on my phone so no thanks to your app

Can't set correct location

JoBlossom

I do not have a "Smart" air filter, but the App page said it could still be used. I could use a reminder to change the filter. I have allergies & having a new filter at least quarterly helps a great deal. The problem is, it is not using my proper location. I can add it as "another location" but cannot set it as default. The city it's using isn't even a neighboring town! It never has the same conditions. If filter life is at least partially determined by air quality, then there should be a way to set the proper city! I don't want reminders based on incorrect information. I have a separate air quality app & the numbers are pretty darn close to this app for my town. It just isn't the default town!!

Good

stinkypete2021

Good app to track filters…but how do you see your filter change history? I’m assuming this information is stored so it would be nice to be able to see the filter change dates.

Filtrete Smart Reviews – Page 4