FF Mobile Account

FF Flex Mobile App provides the following functionality with its initial release:

Category	Price	Seller	Device
Finance	Free	First Financial Administrators, Inc.	iPhone, iPad, iPod

• Upload Claims and Submit Receipts
• Recent Transactions and Details
• View all email and SMS alerts
• Contact administrator from mobile application via email or mobile phone
• Stronger Authentication support (Picture/Passphrase, device identification and Challenge questions)
• View Profile Details
• View Dependents
• View Card Details
• View Card PIN
• Register new users directly from mobile device
• Ability to edit billing address *
• Ability to update billing address *
• Ability to report card lost stolen *
• Ability to order replacement card *
• Ability to attach provider name to newly submitted claims *
• Ability to pay provider directly from app *

*Some features may be restricted by your administrator

Reviews

App is convenient, but still cumbersome
delayed processing

Inconsistent processing times for submissions is the main issue with this company. Sometimes medical reimbursement happens within a week, sometimes up to 3 weeks. Even monthly Dependent Care Deposits that are the same date every pay period and “autogenerated” vary by 7-14 days on processing times. Customer service is available, but was not helpful 2 of 3 times I contacted them.

Roll forward
ALS987654321

I hate that the app won’t show you how much was rolled forward from the previous year. It appears to be an attempt to keep you from spending what was left over, if your employer has selected that option.

A pleasure to use
EGBagelface

I am able to easily access the information that I am looking for. No glitches or issues to date.

Everything is awesome
CostalLife

Works great

First screen makes me not login
JeannaBakaJJ

After putting in my username the screen that comes up and asks if this does not look familiar then don't login... So I have not. Went online and cannot figure out where you would set that up. So right now it's a 1 star. You need to tell us where to go set up the unique code/pic to login.

Unusable
MomNew

Hard to give the app a review when you can't even get logged into it. You put in your username and then it asks you if the picture shown looks familiar. I don't know how it's supposed to look familiar when there is never anywhere during your initial account creation to select an image to begin with. Some additional instructions or a better log in screen would be very helpful!

Review 16
NCSH13*

Poorly designed and unusable app. So disappointed with this company and their app. I wish our system would return to TASC, our previous I company.

Unable to login
Mcof5

Same issues as others...not able to login even though I have an online account. There are no instructions on how to choose an account "picture" to verify that it is you logging in. ???

Cannot use
AStarbuck

It's impossible to even log in. Half the time it says "this user is found, but not able to log in" or tells me my password is incorrect - I've never been told my password was incorrect on the website. I don't even know what the app looks like past the log in screen.