ESC Mobile Tech
| Category | Price | Seller | Device |
|---|---|---|---|
| Business | Free | dESCO, LLC | iPhone, iPad, iPod |
Work Order Features:
•Receive scheduling notifications for new dispatches.
•View service dispatches & work order information.
•View and edit customer contact information.
•Give the office real-time status updates with time tracking.
•Use GPS tracking, mapping and routing, & turn-by-turn driving directions.
•View customer account, service history, equipment, saved documents & service maintenance agreement information.
•See the last 10 pending quotes for a customer with the ability to view details to accept and begin work or to take a prepayment.
•Add and edit customer equipment in account record or dispatch.
•Review the last 10 dispatches assigned to a particular device along with dispatch information and mobile invoice created.
Quote and Invoicing Features:
•Present a complete quote to your customer with the ability accept or reject items with the final price adjusting accordingly. Rejected items are saved in the customer account, allowing you to review these items on future visits.
•Scan QR or bar code of a part or serial number to quickly find and add items on quotes and invoices.
•Create, view, email, and print service quotes & invoices.
•Process payments & prepayments, including PCI compliant credit card processing.
•Capture customer authorization & acceptance signatures.
Customer Account Management Features:
•Add new customers.
•See historical customer invoice, quote and dispatch history.
•Add pictures from device camera and gallery to customer record.
Other Features:
•Utilize a simplified new interface.
•Store more data on mobile device reducing communication wait times and requiring less internet connectivity.
•And more!
ESC Mobile, by dESCO, is a simple and affordable way to connect more people, in more places, on more devices. Leading field service management software for small to medium sized service industry businesses including HVAC, Plumbing, Electrician, Equipment, Generator & Pump, Garage & Overhead Door, Appliance Repair, Pest Control, Construction, Locksmith, Security, and other Mechanical Contractors. There’s a better way to manage field service – it all starts with ESC Mobile!
Requirements
•iOS version 7.1 or higher
•ESC desktop application version 14 and higher
Reviews
Something needs fixed
iddkfa
Hours change when adding adding notes off the clock. Not just change but completely screw up and erase past pins sometimes adding days of labor to tickets.
Need feature
HVAC 33
When looking up customer I can’t look up any of pictures for model serials of unit feel it would be easy feature to add and help people that use it more. Only way is to dispatch and that messes it up for company.
New update
hvac tach
I’m having trouble when I’m filling out an invoice on my iPhone 8 the app isnt allowing me to touch the bottom half of my screen and it’s also not showing me all of dispatches besides the issues I’m having I love this app
More bugs than the older version
MikeTerk
App is full of bugs with the new update. Cannot add more than one item on the invoice screen. Dispatches are cut off on the main dispatch screen.
New update issues
RVAvoip
Newest update will cut off half the dispatches and you have to turn you phone side ways to add another invoice item. Also randomly logs you out in the middle of filling out a ticket. NEED! To fix this fast!
New update problems
locksmith tech
Same problem, half of the dispatch is cut off. Need to fix problem!
Can’t add items
Mitch69691234
Turn phone sideways if you can’t add another item, downloaded app to personal phone while work phone being repaired, could not add item after the first one, turned phone sideways then “add item” worked.
Terrible
pms89
I agree with everything above said I want the old version back it’s so frustrating when I use this app to get through my days work!!!?
Get it together!
Tmooly
After today’s update, app is absolutely useless! Kept getting errors and now I’m not even able to log into the app. We have several techs working off this app. As of today, we’ve had to resort to paper invoices and calling the office for our assignments. Fix this ASAP!
