CleverPet
| Category | Price | Seller | Device |
|---|---|---|---|
| Utilities | Free | CleverPet, Inc. | iPhone, iPad, iPod |
Reviews
App needs updating
Jacklyn0428
App has not been updated in well over a year. No support for iPhone X or later. Graphs are difficult to read. Have to restart our CleverPet almost daily due to various glitches. Pros: their support team is helpful and friendly albeit slow to respond. I really want to see this company succeed because my dog loves it and it’s such a great idea but I’m not sure there’s anyone over there making any improvements to it now that the product and app are launched.
Not a lot of effort put into the support side
ExpresCust&Emp
I’ve had my hub for a few years now and let me tell you when something goes wrong and you need to get in contact with someone they don’t always respond in a timely manner. For about a week or more I’ve been running it offline. I have reached out a few times to the help team and have heard no response. The crazy thing is there are times when all it takes is the flip of a switch!!!! I know this bc one of the girls said “oh we just needed to flip a switch on our end!!!” ??♂️ I’ve began to hate this food dispenser so much bc of how much it disconnects! I go out and come home to find my dog hungry bc it’s not connected or something.
This needs to be updated
Neroll
My hub is now somewhat useless as the app doesn’t account for iPhone 10 or higher when setting up the Wifi. I changed my Wifi name and now cannot connect the hub to the internet until I borrow an older phone with a physical home button. Two years since the last update? What’s going on?
I can tell the developers don’t care anymore
ny@jess
This hub and app was pretty great. Set it and forget it. Recently I changed my home Wi-Fi network and nothing has worked ever since. The app probably doesn’t work with updated iPhones and you can’t get anyone to assist. I have tried setting it up with two different iPhones 8 and X. Neither can connect to the photon network that the app tells you to connect to and then it does nothing. Disconnect and connect again to try. Over it. Don’t buy this as it will become a very expensive toy that the developers do not support in fixing wifi issues.
My Puppy misses clever pet
TheStrategery
For over a year my CleverPet has been slightly more useful than a paperweight (Still works in offline mode). He absolutely loved playing this and made it up to lvl 8 or 9, if I remember correctly, before the app stopped working. Problem was a combination of upgrading my home network and a new version of IOS. The app just doesn’t seem to be worked on any more. As much as this costs I should be mad that we only had it a short while before it stopped working correctly. But really I’m just sad that this company that made an awesome product that is the only toy my pup likes to play with is struggling or going/gone out of business. I hope you guys can find the time to update this app. But even more then that I hope you can pull through and continue to make awesome dog toys.
Obsolete without app?
EmceeAmalia
I got CleverPet as a hand me down from a neighbor and was so excited to have something that would keep my smart little devil entertained! Unfortunately the app won’t even let me create an account. I messaged support and someone named Vlad said they’re working on an update in the next few weeks, but that was a week and a half ago. After reading the other reviews I don’t think it’s going to happen. :( I really hope they come through because it’s a “clever” idea!
My dog is super sad she can’t use her toy
chinacat1
Like, actually depressed. She loves the CleverPet and remembers very well how to use it even though it hasn’t been functioning correctly for over a year because of network connectivity issues. She starts desperately trying buttons if I so much as touch the unit. As of April, app support person Vlad said there would be an update within only a “couple of weeks” to fix compatibility issues with newer OS systems and network connectivity. It’s nearly July. Doesn’t look like anything has changed. Huge outlay of money for a toy that has just sat next to her crate for over a year without being used. And sad dogs are the SADDEST. ? I hope the developers can actually update the app to keep it usable for those of us who have dogs who adore this thing. My pup and I would send you a thank you card. Because when it works - CleverPet is awesome. Please, guys?
App doesn’t appear to work at all
C Christou
What a bummer that this app doesn’t appear to work at all.
Love the CleverPet, but the app is the weakness
NoLongerClever
We’ve had our CleverPet for years and our dogs love it. Unfortunately, when I recently moved and had to change the WiFi the app isn’t functioning properly to allow me to reconnect the Hub. It will now only play in offline mode (super easy levels). I’m very disappointing and my dogs are very sad.
Very poor support
Ggddhhyh
Product was great when it worked. The app has always been a bit rough, but as of last April it no longer works with an iOS device that doesn’t have a home button. Support has said as of 6 months ago an update was due in two weeks. Last time I checked this summer they told me to buy additional parts to make it work (and that an update was still about 2 weeks away then too. Lol). Umm no. The support person, Vlad, is great — but the company is one to stay away from.
