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Cleveland Clinic Express Care

Cleveland Clinic Express Care® Online offers 24/7 care from anywhere via your smartphone or tablet. During your virtual visit, a healthcare provider can offer a diagnosis, treatment, and medication if appropriate – no appointment needed.
Category Price Seller Device
Medical Free The Cleveland Clinic Foundation iPhone, iPad, iPod

How can Express Care Online benefit me?
• Connect in minutes to a healthcare provider – save time vs. an in-person visit
• Can be used by your entire family, ages 2 and up
• $49 or less per visit, with many insurance plans accepted
• All visits are secure and confidential.
• We treat many common conditions, including cough and cold, sinus infections, allergies, rash, and pink eye
• Many Cleveland Clinic providers also offer virtual follow-up visits to select patients

If you use Apple Health, you can choose to share your health information with the provider during your virtual video visit, such as heart rate, blood pressure, body temperature, blood glucose levels, weight, nutritional information, and respiratory rate.

Reviews

Fast, easy and very professional!
USMCDeltaFox

Great service, was recommended by a friend at work. Met online with a fantastic Nurse Practitioner how was very thorough and thoughtful about my symptoms and her prescribed course of treatment. Wouldn’t expect less from the Cleveland Clinic


Don’t bother
TCBear68

Just go to the Urgent care... Didn’t do anything for me. Told me to go to the center. That’ll be two charges. 2! Money money money! Ain’t it funny! In a rich mans world!


CC Express Care App
Eshafer

The App is great! Especially after I tried three times in my computer with no success! Quick, easy and convenient!


Painless
Greenhouse1

Got in after 2 others ahead of me and the doc was able to provide a diagnosis and management plan in just a few minutes. No risk of waiting room cross contamination or long waits!


Vitual visit with dentist
fan of virtuoso Phil Keaggy

Everything went great. Suggestion. for a first time user if you have a phone holder to put on a tripod the phone has to be up and down and not long ways on the tripod otherwise the doctor is one way and you are sideways in the picture. My Tripod phone holder is meant to have the phone long ways for videotaping. For this application the phone has to be mounted short way, Held by the bottom of the phone then mounted on the tripod. Maybe you can call support up and ask them before you use the app that’s the only problem I had


Big Time Saver
Wiener24

The Virtual Visit is a big time save for me. I work 75 minutes from the doctors office so it was a big help not needing to take off work or spend the time and money to drive. Thank you for making this possible.


Loved it
Bonita 54

I was sick and miserable, so nice to stay in my pjs tucked under my blanket and sleep while I waited to speak to the provider. Service was great.


SO GREAT!!
Beekurz

Super easy and convenient! Absolutely love having this option!


Great concept but they don’t have this quite right yet
Joe1227

Here was my experience. My eyelid was swollen and I was leaving town for a long weekend in Nashville. So I had a doc check me out online and provide a prescription for eye drops. That part was fine. But two days later, my eye was significantly worse. So I waited until the same doc was online, about an hour, then waited 45 more minutes because two people were ahead of me. After our 10 minute conversation she was going to write a prescription for an antibiotic but realized I was in Tennesee and then informed me she couldn’t consult me outside of Ohio. Mind you, I put in the address of the Tennessee pharmacy before the consultation, so the info was there. So then I got online again but had to wait an hour to get time with the doc because there were three people ahead of me. When I finally got through, she was disconnected from the internet and my call was dropped. Even though I provided my number upfront, she didn’t call me back. So I got online again. This time one person was ahead of me. So I waited 20 minutes, finally got through and the doc dropped the call again. In frustration for wasting the better part of one of my vacation days, I went to an Express Care Clinic. I saw a doc and was left in 45 minutes. I like the idea of this because it will be a time saver once they get a better user experience perfected.


Cleveland Clinic Specialist from a Distance
nrp ohio

I was able to easily log on and see a world renowned Cleveland Clinic headache specialist even though I live hours away. The visit was no different than if I had been sitting in the office, except that I didn’t have the hassle of the drive, parking, wait, etc. I sat comfortably in my own home while I discussed my symptoms with the neurologist. She made treatment suggestions and sent a new medication to a local pharmacy. From now on, I hope to see all of my doctors this way. I am still marveling at the experience!


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