BBVA Spain | Online banking Reviews

This App is horrible as BBVA Is

AresMassage

If you are not living in Spain and have no “validated” phone which means a phone totally controlled by BBVA ( forget your privacy ). They will ask to install a BBVA keyboard which will give them total control of the phone, all your passwords, everything you type it will belong to them. So , if don’t have validated phone and number in Spain by office located in Spain you will not longer have access to your account. They gave me access for short time without validated phone ,but when I started to claim the return of money charged illegally by (Clasula Suelo) They restricted again the access. This bank is a mirror of the authoritarian regime in Spain. The customer service is horrible. I have been calling, explaining, Nada! Olvídalo. Stay away from BBVA and App too. Don’t even update the app because you will loose features.

The app is very smooth

Donostiarra

It is a bit more protocols bound than we usually expect in the US. But the app is fast, smooth and silvery.

Página amigable

buder001

Servicio de banca de inversión al alcance de un clic , recomendado

BBVA

ahmad karami rad

I like this bank because one of the best bank in Spain and they have a lot of branches an the front desk is very good and the more of personal are young and very kindly,

Inconvenientes

rastro134

Para confirmar operaciones ellos aplican un sistema de seguridad mediante mensaje de texto a un teléfono celular español por lo tanto si sales fuera de España y por cualquier circunstancia pierdes ese número de teléfono tu cuenta personal deja de ser accesible para ti, ya no podrás hacer transacciones ni ver tus saldos de cuenta…tienes un número pin tienes el fingerprint tienes un email todo ello asociado a tu cuenta pero además tienes que confirmar con un mensaje de texto ? ? no todo son ventajas.

I’m stuck and can’t do any transfers

mwq345689953

I can’t receive sms needed for authentication of any operation, the app will not allow me to change my number even, Fix this glitch or technical issue please!!!! It’s urgent

Mejor app de banco

Singer304937

La verdad es que sin duda es la mejor app. Tengo cuenta en otros bancos, por lo que uso más de una app, y me parece que es la más completa. Además su diseño está muy bien pensado. La verdad es que es muy fácil de utilizar y tienes todo dentro de una sola aplicación (no como otros bancos que necesitas más de una para hacer diferentes operaciones) La única pega que le pondría (por ponernos exigentes) es que sería útil poder validar un dispositivo móvil y poder hacer una especie de firma digital para proceder a realizar algunas operaciones, en lugar de requerir la clave por sms. Lo comento porque me ha ocurrido que estoy fuera de la Unión Europea, no tengo acceso a mi número asociado a la cuenta y no puedo realizar algunas operaciones (si ya existe una solución para esto, pues retiro lo dicho, pero personalmente no la conozco!) Del resto mantengo mi posición de que esta app es un éxito.

Falta de seguridad

NovasVilla

La app(y la web) bbva no te deja tener contraseñas seguras son muy cortas y con pocos caracteres , no le veo sentido a que lo capen por defecto a poca seguridad.

Terrible app, terrible bank

telatheterrible

This is the worst banking app I’ve ever used, and the worst bank I’ve ever banked with. I’ve lived in 8 countries in the Americas, Europe and Africa, so I have a lot of banking experiences to compare with BBVA. They spam customers with emails about products (lines of credit, mortgages, etc.) but when ALL their ATMs and digital services are down, which has happened twice this year, they are silent. The app is not user friendly and the interface is clunky and old-fashioned. Finally, and this is the worst part, the bank staff are super rude with massive bad attitudes. And they only serve customers in person from 8-11am! Only 3 hours! Their client service is just atrocious. I once was traveling outside of the EU and they blocked my card to “prevent fraud” in the middle of my trip—even tho I had warned them I was traveling (and had already been traveling for some weeks!) I called and verified my information, but because I couldn’t receive an SMS on my Spanish number since I was out of the EU, my card remained blocked for the remainder of my vacation, which was a huge inconvenience. BBVA erroneously believes that measures like this prevent fraud, when in reality they just make for a terrible user experience.

Still SMS confirmation, really?

Scarbez

The app is good and works great. So I won't give too many details. Anyway, if you are a BBVA customer, that is the one that have. I am surprised however to see that SMS messages are still used for two factor authentication and operation confirmation. My other two banks have issued auxiliary apps that provide secure confirmation. It is cheaper for the bank (yes companies that send massive amounts of texts still pay the carrier) and less annoying for customers. Also avoids charges when roaming