Batmobile™ R/C Controller Reviews

Amazing Batmobile... App needs Updating

TheBatman23

The app no longer supports video from in the cockpit of the Batmobile. The rest of the functions work perfectly.

Outdated software

Mattel people not to buy this

Need an app update to solve camera issues with newer IOS updates. For a Toy costing what this did should change name to Mediocre Batmobile until issues resolved.

Despite some back and forth with customer service via email, not a single rep mentioned the need to turn off cellular data to make this work (although the camera remains useless at this point, as others have described). Further, after asking if an update is coming, I was told that they had no idea and that updates are just announced/put out there with no prior knowledge to other employees- kind of sounds like a broken system to me, as communication should be key, especially in a situation where so many customers are affected by something like this. This is why this should have come with a dedicated controller- I realize that they were going for the lure of fancy options potentially available via smartphones, but if the support for upgrading software vanished, it makes the product obsolete- not really fair when a customer is spending a premium price for something that should work out of the box. A solution suggested by one of the reps? To see if I had an old phone lying around and use that!?? We typically trade in our phones, and judging by other people’s experiences, it might be worse trying an old phone (crashing/freezing apps). Please dedicate updating the app regularly- it shouldn’t be that hard.

Need update for iOS 13, video is broken

CTN222

Video no longer works with the latest iOS version, the camera is blank. Please fix & add some new options. Disable sound (running motor) to save battery life.

Cell issue resolved- camera still broken

fix camera please

May 2020 Cellular on and still connected. But the camera on my iPhone and IPad doesn’t work. Gray screen. Please resolve. The machine is fun. Not super fast. Not super great in grass or climbing. Figure eights / 8s and regular play is fun. If we had the camera while driving, the experience would gain at least 1 star, maybe more. Camera issue has been know for a while, per previous reviews, and it sounds like the support desk didn’t help and didn’t get answers from the tech behind the machine. If I don’t see resolve, I’ll demote from 3 stars to 2 or even 1.

GREY SCREEN!!!

Rogers2037

Purchased the Ultimate Batmobile, everything works expect the camera. I can’t really figure if it’s the actual toy or the app. We need an update

Batmobile RC app review

ypeppers

This is unacceptable. The software has not been updated with the car and people have spent money on this to just now realize that there is no way for us to drive the batmobile. You should warn people that since updates have occurred you have not many updates and allowed for this to happen. Completely unacceptable and a complete scam to me.

App needs customer support

Luidog1988

We open the box a few days ago and it turns on but is useless due to the fact that software is incompatible with the phone software of today. My dads iPhone XR will link but has no camera view and will not move at all. My iPhone X will link, no camera view and is able to move the car. It makes no sense. Don’t waste your money if you can help it.

Dosent connects because I have an iPhone

liloddest

It is completely and utterly disappointing, useless, rude, and just down right disrespectful to your customers that you haven’t provided a software update for iOS devices to use the batmobile, bought it once off of mercari ( a second hand app) and sent it back thinking it was just a broken product, then purchased another one from Walmart and actually trusted brand to see if it would work and it turns out the vehicle dosent work bc Mattel dosent support iOS devices with this app, completely wasted my time and money and completely frustrated because this batmobile is really cool when it works, but if you have an iOS device it won’t.

Camera no longer works

Derbyfun611

The camera no longer works and it looks to be an app issue with the new iOS updates on phones and iPads. Can the app be updated to be compatible with the newest iOS?

Batmobile™ R/C Controller Reviews – Page 3