Accounts by Mercer Marketplace
| Category | Price | Seller | Device |
|---|---|---|---|
| Business | Free | Mercer (US) Inc. | iPhone, iPad, iPod |
Easy, Convenient & Secure
• Simply login to the intuitive app using your same health benefits website username and password (or follow alternative instructions if provided)
• No sensitive account information is ever stored on your mobile device
Connects You with the Details
• Quickly check available balances 24/7
• View charts summarizing account(s)
• View claims requiring receipts
• Click to call or email Customer Service
Provides Additional Time-Saving Options (if supported or applicable to your account(s))
• File a claim towards your medical FSA and HRA
• Take or upload a picture of a receipt and submit for a new or existing claim
• View, contribute and distribute HSA transactions
• Pay bills from any account and add a payee
• Using the Dashboard, enter medical expense information and supporting documentation
• Retrieve your forgotten username/password
• Report a debit card as lost or stolen
Powered by WEX Health®
Reviews
Horrible App-Don’t Bother!
LA from MI
If I could give it 0 stars I would. It started out ok when I first downloaded it because you could set up a pin to access your info. The pin option was removed and I now have the same issue as other users. I cannot get logged in. I went to the website to reset my password just to make sure I had it right and I still cannot get logged in. It’s completely useless!
Garbage!
Trilobes
The app and the website are horrible because it’s almost impossible to log in. I save my login info every time but it doesn’t save and I have to reset my password every time i log in. I DO NOT like Mercer Marketplace; it’s terrible and very frustrating to use. Our company used to use Health Equity which was 10 times better.
Terrible
pngue
The app is terrible. The customer support and required verification information give you a clue also as to the sheer obfuscation in place to delay and impede access to your money.
Login in frustration!!
word p
This app need a lot of work! When you try to login, it tells you your password is invalid. At others it let you login. This is horrible! Please fix. I give no stars.
“Password is incorrect” - App is broken
dsh5258
I stored this password yet every time I attempt to login it tells me the password is incorrect. Looking at the other reviews of the app, it is clear that this is impacting many/most users.
Pointless
Hannah USA
What is the use of an app if you can’t even login? I’ve regularly had problems with the app and it saving my login info, but now it won’t login at all. I’ve called customer service (zero help) and have logged in online to reset my password there. The concept behind the app is great, but it’s completely pointless without any functionality. Mercer needs to change this...
Useless at this point
peppermint larry boi
My job switched over to Mercer marketplace and I wish they wouldn’t have. This app was useful enough when I first downloaded it in the beginning of the year and it recently all of a sudden stopped working. I’m having the same issues as so many other people with logging into my account. It’s as if I just never existed in their system. Still taking money out of my paycheck though. I’ve been trying to email them to rectify this but it’s like playing twenty questions with no actual resolution. Thanks for nothing, guys.
Can’t even log in
99831749823948
The worst app I have ever used. Does not inspire confidence in their ability to handle my money and benefits.
APP IS Broken
HITECH122
I typically don't write many reviews, but this experience has been unbelievable. Unable to login. Called support several times to explain the same username and password allows me to log into the site. Explained to them the app is broken. How can this issue continue after multiple people reporting major issues?
Simply Terrible
Forced Mecer User
What an awful tool. Works at set-up, but as time passes, they lock down your account access through the app. There are plenty of ways to verify ID after lengthy login gaps, but locking out users shouldn’t be one of them. Hire a programmer to manage this app! It shouldn’t be this hard! Looking at you Gail!
