Fails to enter multiples of same item – H-E-B Go Review

The app rang up the correct total but showed quantity zero for any item with more than one unit scanned or input numerically. Partners now spot check and the entire Go order got scanned and rung up again at the checkout line for exactly the original dollar amount. What is the point of self scanning your entire basket if a manager paws through the whole order with bare hands and has to refill your shopping bags? If we had politely accepted the manager’s offer to add the “missing” items to our order we would have paid for all of the multiples twice.
Review by Atoku on H-E-B Go.