Recent apps update awful, useless – Stop & Shop Review

If I could give a zero rating I would. I don’t know what happen when the Go Points program was rolled out. I can no longer get or add digital coupons. When I was certain I added them they aren’t taken at the register when I use my loyalty card. When I mention it to the cashier, they can’t help, when I go to the Courtesy Desk, they haven’t been able to help. They tried uploading the App again but it won’t let them. When they clicked on the SS App it doesn’t open and just bumps you out and you can’t access it. They are puzzled. I also had a problem with my gas points when the go points. At one point I had 723 gas points they Day I shopped. I went across the street to the Stop and Shop gas station to use the points it said I didn’t have any. I showed the gas attendant in the receipt that was printed two minutes ago. He swiped my card again and said I didn’t have any rewords points . He said a lot of people have had this problem. He told me go back to the stop and shop courtesy booth and tell them the problem . I didn’t and they didn’t know why. As you can see this round and round we go run around is very frustrating and time consuming. I still can access digital coupons, or the app and the cashiers won’t honor them if I ask. Who ever rolled this app out should be ashamed of themselves. Stop and Shop should have tested it before the roll out, and Stop and Shop should properly train employees of the problems with the app and how to handle them. Probably bad timing to roll out during a Pandemic. It’s frustrating enough to shop with shortages, and social distancing but with all the problem you end up having to interacting with employees several times when you are encouraged to shop quickly, and get in and out of the store for everyone’s safety. I shop at Stop and Shop for the gas loyalty points which I can’t use or find. Time to shop at Star or Shaws. A less stressful experience. Hope someone can correct these problems. Thank you !
Review by Get with it ! on Stop & Shop.