Never using WAG again/ switching to Rover! – Wag! - Dog Walkers & Sitters Review

I have used WAG consistently for over 8 months. On the 8th of Sept my 11month old puppy, Milo; who is very sweet and would never hurt a fly went on a walk with a dog walker and during this walk my dog and another dog who was behind a fence got into a confrontation which led to my dog being bit pretty badly on his nose. The owner of the dog did not physically see the bite but was there to break up the situation as it was happening. He in fact had to tell the dog walker to pull Milo away from the fence. The dog walker failed to notice both dogs barking at each other (or just didn’t care) and allowed Milo’s nose to go through the fence. Furthermore she did contact me telling me milo was injured but failed to mention anything about the encounter and about what could have possibly led to the injury. When I got home I asked some clarifying questions to the walker (did you encounter ANY other dogs on the walk? Etc) she replied with NEW information I wasn’t given earlier that she did pass by aggressive dogs, Walker: “we did not get close to any dogs. One barked on the first floor but behind a fence. I saw that he pulls so I did not get close to any dogs...” I realized what happened and put two and two together by then got a statement from the dog owner who verified what happened. In the investigation through Wag they had everything they needed for the case but a a physical video or photo of the ACTUAL BITE IN ACTION. So because they don’t have that but have EVERYTHING else timestamps of when I left the house, when the woman took Milo, and a picture of a fresh gash that was not yet bleeding minutes after she took him out of my home. WAG is telling me there is nothing they can do. It is very clear this injury happened while Milo was in her care and she continues to say there was no contact and that she was nowhere near the fence and that he must have had that when she took him out. (Why would my neighbor say that his dog bit my dog if he really didn’t)This all happened in the matter of 8 minutes. She is trying to cover her own ass because she lied and tried to cover the fact that my Dog got injured under her care and was negligent. On top of that Wag is not doing anything to take care of this situation, they are keeping the dog walkers account active and at 5 stars. Let’s face it, I know accidents happen but it’s another thing for an ADULT care giver to lie. And on top of all that, WAG customer service is saying that it’s basically her word against mine so not much can happen. What if this was someone’s child that got injured under the negligence of another person (and I do consider my dogs to be my children)Would they care then? wish I could post photos on here to show you gu I will definitely be using the Rover app from now on ( my friend has had great experiences) and they treat your pets like their own family. ❤️
Review by lisstarine on Wag! - Dog Walkers & Sitters.