Beware of identity theft and no support staff!! – Uber - Request a ride Review

I download the Uber app (and Uber eats) about a year ago and tried it once but I didn’t like my experience, therefore I never used it since. I have moved to a new location and I only used Lyft for the past year and grub hub and never had any issues and if I did they were resolved immediately and best of all they have numbers I can call or respond immediately to emails. Now year later, I am receiving tons of emails with an old Uber account with rides and trips that I did not authorize! I had to call my bank and have a new card issued because $90 was taken from me. If I had not done so over $300 would have been stolen. Worst part is Uber will not issue a refund and it takes hours from a response (literally a day) from support from the chat in the app. I had to make a new Uber account to speak with someone because there is no number I can call. When I finally did receive some messages it was questions asking me for information then after I gave all information, I was told I cannot receive a refund because there were similarities with both my accounts. Mind you I’m telling them I can’t even get into my account that’s being hacked! Someone change the number and the password! And once they couldn’t use my card anymore they using another card under my account and I don’t know whose account it is! I asked Uber to delete both accounts and remove my email and to send me a confirmation of that and I demanded a refund because why should I have to pay for being a victim of identity theft!! There lack of support in this matter is disgusting and now I will have to go through explanatory measures in order to protect my identity because the remaining charges I did not authorize!! Thanks for nothing Uber support team.
Review by They do not care! on Uber - Request a ride.