Good app and scooter but poor customer service – Bird — Ride Electric Review

Bird has great scooters and a good app. But they are not very responsive when it comes to customer service. When you call they put you in a queue but then after 20 minutes they abruptly say no one is available and hang up. On the app-based customer service they take days to respond then close out the ticket if I don’t respond the same day. It’s like there are some sort of metrics or numbers they’re using internally to rate their effectiveness and they’re gaming the numbers. There are no tickets open for more than a couple days because you close them out if I don’t respond instantly. There is no one on hold more than 20 minutes because you hang up on after 20 minutes.
Review by Noonc on Bird — Ride Electric.