Okay only in USA – My Sprint Mobile Review

I travel outside the USA a great deal. The mobile app and website both are fine if you are in the US. However, despite paying for Sprint Open World, there was absolutely NO WAY to receive help from Sprint outside the country. When I tried to pay bill recently while traveling, neither the app nor the website were available. The app said I was not an authorized user and the website said it was not authorized for use on that server. If you are going to offer what you call international service, you need to make sure you have a way for customers to contact Sprint when they are abroad. YOUR texts asking for payment came through fine (you charged for them!), but when in desperation I tried to text Sprint—even to call customer service, your customer help was completely unavailable. It was frustrating enough for me to think about seeing if another carrier has better international support, despite my being with Sprint a long time. Very disappointing.
Review by Mikialama on My Sprint Mobile.