Worthless Features and Doesn’t Communicate with Specific Pharmacies – Health Mart Review

I’ve had this app for several years. I have been hoping developer would make changes to better serve patients of Health Mart Pharmacy. I’m on a lot of medications & very easy to miss a refill. I’m on auto refill at my pharmacy & I still have to call to remind them to fill. I guess I fell off their auto refill process. So....I decided to give this app another try.... Refill Tab: You must enter RX & name of script is optional. I entered several medications w/o any issue. However, I have a couple of meds that come in boxes that get tossed such as inhalers & nose sprays. I don’t have the RX but I’ve got the name. I tried to skip over the asterisk on RX # & only add the name of the medication. Big fat NOPE! So I put the request in the note section & hoped for the best. My pharmacy is usually pretty good at filling & delivering to me same day. It was getting late in the afternoon & I hadn’t received a text saying meds are ready for pick. I called the delivery girl & she said she didn’t have anything for me. She called the pharmacy & nothing showed up for them to fill. She only was aware of one & told them to fill. There was no traceability from this app to the store. Another big fat NOPE! After I was done fighting that issue for a good hour of complete frustration...I clicked on “RX History”. It was completely blank. I was under the assumption (my bad) that ALL my meds would be in this tab since I’ve got a LONG RX history. I’ve used this app in 2014 and again 2019 with the same issues. I’ve sent emails to developer then and again 2019. Unresponsive. Once I requested my meds, then those particular meds are now in the “RX History”. ONLY the ones I requested. Even after I submitted my request, pharmacy never received the request. Why oh why does the RX History not have ALL of my meds so I can better manage them and have them refilled....remember I fell thru the cracks on several meds that were on auto fill but they didn’t till I called asking what the status is. This app is not worth the extra space it uses on my phone. It would be nice to have the pharmacy & this app “talk” to each other. Having ALL of my meds on the app for easier management of my meds of refill requests or “hide” meds that no refill required (like antibiotics). I’ve not gotten to the other tabs on the app & sadly, this is giving me a migraine. I’m spinning my wheels. Someone PLEASE PLEASE make this app worthy of using. Right now it is completely & utterly useless.
Review by Bbpierced on Health Mart.