Just a terrible app – True Texas BBQ Review

One would think that a company as large as HEB could get something as simple as ordering BBQ right. The app simply doesn’t work. In fact the app won’t even load! After rebooting my phone, the app loads but it continues to want more info from me. This time the store that I want to order from. No problem with that. It’s a perfectly reasonable request. I can look out my window at home and see the lights of the Kingwood HEB parking lot. The app, however, doesn’t recognize the Kingwood HEB as being present at this location. (And yes, this Kingwood HEB has an HEB BBQ Store right in front, so I know the store should be on the store list.) In addition, once I leave the app (in frustration) I can’t get back into the app without having to reboot my phone yet again. The app won’t even load if I don’t reboot every time. Add that to the fact that the camera doesn’t work for taking a photo of my credit card, and I’ve now spent almost an hour trying to get through this lousy app. I had to enter my credit card info three times before it would work. (I used auto-fill, so I know I wasn’t typing the info differently or incorrectly every time.) Definitely not ready for Prime Time. HEB can do better! Richard
Review by Richard003 on True Texas BBQ.