Disappointed after all these years – Dropbox: Cloud & Photo Storage Review

I recently tried to cancel my Dropbox account and download my photos. I am an elderly grandma and can’t afford the $9.99 a month. The problem is nobody responds to me and I keep getting the message to “upgrade” for more than $120. Since I am not a business person, why can’t I have my photos and leave? I have paid for several months extra hoping I could send the photos to myself but it doesn’t work. It is either pay the money or they keep your photos. Is that extortion?
Review by AM92660 on Dropbox: Cloud & Photo Storage.