Needs tweaking – SubAlert for Frontline Ed Review

This application seems to favor certain wireless carriers? or perhaps it's related to hardware tolerances and software differences in cell phone manufacturers? I have stood next to a friend who has SubstituteAlert also…he will get notifications quicker than myself who uses a different wireless carrier and has a different brand of phone. SubstituteAlert releases jobs late at night and early in the morning disrupting sleep. SubstituteAlert refuses to work with school district (I have requested) that that they work who has a very specific times they release jobs through their web (no phone application) based application. SubstituteAlert works ok but is far from complete. My advice to SubstituteAlert is the always true statement that "The devil is in the details". If I were a software engineering manager at SubstituteAlert, I would design an experiment then generate bug reports to investigate the issues I have reported as I'm certain I'm not the only one experiencing these issues. Because I get substitute teacher jobs daily (but I get a lot if rejections because I'm too late to the phone), I am an avid user where perhaps someone who does not substitute on a daily basis, may not have experienced the things that I have witnessed with this application. I have reached out to SubstituteAlert but they will only communicate via email and their support network has been very ineffective. Issues I have raised with SubstituteAlert get quickly blamed or pushed back on my school district (this is unprofessional and not objective). I know I could help SubstituteAlert perfect this product but they will have to pick up the phone rather than their preferred poor communication tool…email only. Oh and there is this...they'd have to pay me....23 years as an engineer had to be valued.
Review by Apple 4545 on SubAlert for Frontline Ed.