Medtronic fails again – MiniMed Connect Review

Our family used the Connect for a little over 2 years. It was a great concept for the caregiver, enabling them to know the pumper’s interstitial glucose (iG) in real time, and to receive text alerts when the iG got out of range. We spoke with customer service reps and developers several times regarding the many flaws mentioned in other reviews, with few results. Since Medtronic has actually done nothing to fix the problems since they released the Connect in September 2015, nor have they incorporated it into succeeding pump versions, we have realized that the Connect was actually a prototype put into mass production too early, either due to pressure from the competition (Dexcom) or to have a larger test group help pay for the testing through retail sales. It is unfortunate that Medtronic has apparently chosen not to move forward with this technology, perhaps because it only helps customers and their families, but not their bottom line. On 8/27/17, Medtronic printed my comment in their ‘loop-blog’ that ended with this statement: “From all I’ve read and heard, it seems caregiver services will not be included in whatever is left of the Connect concept in future pumps, including those being sold now. If I am wrong, I hope someone from Medtronic corrects me.” As of 10/14/17 there had been no response. Draw your own conclusions. 11/21/17 update: not only is there still no response from Medtronic to my 8/27 challenge, but also the Connect device is no longer listed as a product on the Medtronic website. Too bad. The Connect was a great concept, but Medtronic chose to abandon rather than improve it.
Review by Yngar10 on MiniMed Connect.