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xMatters

xMatters for iOS is a mobile command center that, in conjunction with the xMatters On-Demand intelligent communication platform, lets you respond to any event or critical issue - anywhere, anytime.
Category Price Seller Device
Business Free xMatters iPhone, iPad, iPod

With xMatters for iOS you can;
- Receive critical messages and submit responses
- Access communication plans and instructions
- Initiate communication plans
- Track message delivery, escalation and response
- Kick off conference calls that are simple to attend ("Press 1 to join the conference”)
- Access personnel contact info for your organization
- Set alert tones to stand out
- Attach images to incident reports
- Extend your enterprise authentication to your mobile devices

xMatters On-Demand lets organizations communication-enable their key business processes, sending targeted voice, text, email, push and pager messaging to response teams based on time of day, on-call schedule, device preferences and more. Escalate to ensure you reach the right person. Communicate simultaneously to thousands of users across multiple channels. Customize message content for different device types . Create and modify processes with drag and drop tools.

Reviews

Overall great application
the marine

However, it does not rate a complete 5 stars because is missing one thing. Allow the ability to override silent features on the iPhone. Developers, please allow the ability to add override so if I want to place my iPhone as silent at night, xMatters would still make a paging sound if I get paged at night.


Clicking ACCEPT or REJECT from Lock Screen does nothing
eichmat

I hate having to unlock and open the app just to accept a page. I always forget when I respond to an alert that in need to unlock before accepting the alert via the notification, otherwise responding does nothing. If you need to ensure it’s me that’s responding, prompt for biometric verification like other apps.


i don’t like xMatter
On_call_is_evil

because it means I need on call


Edit message text area won’t scroll down despite 2000 characters
MikeyP1024

So basically get one line of message text. Can’t scroll the cursor down either. Typed several lines couldn’t finish. So had to select all and delete. Then start over. Bogus.


Responding from lock screen doesn’t work
eichmat

When responding from the lock screen, responses are not submitted. Must unlock and open so to respond. Waste of time responding from lock screen


Won't allow regiatration
Jay7890123

Android app works but IOS app won't let you register with QR code.


iOS 12.1 breaks this
Sagechoice

As of iOS 12.1, this app won’t even open. Completely unusable. Great when it worked.


App crashing before login
Alex001co

The app is crashing every time I set the hostname and try to get into the login screen.


Custom notifications - want to use my own sounds
Goofydad11

It would be nice if we could choose our own alert sounds from what we have either purchased or have on our iPhone or other device. Only being allowed to use the ones that are included on the app is less than satisfying. It would also be good if we could choose different alert sounds based on either priority or on whether the message just informative so we know how critical it is for us to look at the notification.


Not working on iPhone
AshishK_Man

No use for me doesn't work on iPhone. Works on android though for my colleague


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Business

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