TenantCloud Reviews

App won’t load

coutas123

I can’t load the mobile app for days now. No communications from you about issues. App says something went wrong then white screen.

App reads error every time no matter what. Has been doing this for weeks and you can even use the website to get around this when your on your device bc it’ll keep taking you to the app. Please fix!!!

White screen of death

westephen

Downloaded the latest update and now all I get it white screen of death. Thanks!!!

Added unpaid expenses not showing

nanaki0888

So I added an unpaid ultimates bill and have it mark as unpaid for a property. It shows up on transactions as not being paid, but does not show up on my balances needed. This is a problem when I need to look at what is owed on multiple properties. I look at the “transaction” tab as transactions that have happened(paid) and “balances” tab as what is owed. What is owed shows up on the paid tab...why? Edit* Changed to 1 Star. You have to add the invoice to the tenant section and not the property section to show outstanding balances. Which is also a problem due to the fact I pay Hoa due, and not the tenant. It doesn’t show it as an outstanding balance because I put it on the property, I’m not a tenant and would have to crest a fake lease just to get this done. Worst of all it does keep track of the cost I want to keep but lumps it in transaction, as unpaid, but mixes it up with paid transaction. So I have to go through it and find what I need. It defeats the purpose of this app.

So far so good

Annkath

I’m really appreciating the application to get receipts uploaded on the go and using my phone to get pictures of my receipts. Much easier than scanning receipts on the computer. This is also a great resource for a quick way to look up contact information of both tenants and companies on the go. My one issue is it locks up at times. I need to completely force close the app and start over. Frustrating but not a deal breaker. I have hopes it will get better and better.

My favorite property management app

John78 Ko.

Using it for three years already and it has been amazing. It has so many great features that we use and they just keep adding new. My favs are online payments and e-signature in the app. Best product on the market!

Cannot record payments.

mr209204

1/24/2020 Fixed issue. As of 1/20/2020 the receive payments button is out of view and the page cannot be moved in order to tap the button.

Great App

sydneyisacat

My father and I love this app for our property management needs. One thing we would love is a good way to input an income like laundry. we have coin operated shared laundry for out tenants and would love a way to record that properly and other like incomes. Other than that we are very satisfied so far!

Add feature

jones880

Only wish I could upload my own lease so it can be signed

Bad user Experience

Littlmonty

Just bought a new building and trying to get tenants set up on the app. ALL of them have had issues setting it up, and are fed up and just want to send checks. Has been an awful first impression for me as their new landlord. Issues: - Even after creating an account, they can’t pay their rent. I have to go back in after and “share” the lease. I should be able to do that prior to them signing up, so they don’t run into an issue and have to wait for me to go back and do something. - Costs money for them to set up the account instantly. This should be a free feature. I’ve used two other rent management softwares and that was free. At least, allow that to be charged to the landlord if you’re going to charge for it. That way I can avoid the perception that right away, I’m nickel and diming them. Bad for me as a landlord. - The app is not intuitive. My tenants are not the most tech savvy, but the app is not even intuitive for me, and I do everything digitally. - I cannot see if they’ve linked a bank account, so. I can’t help them get set up. - I don’t like that every payment option is run through a separate platform. Let them pay with a card without me having to set up and pay for a separate square subscription.

TenantCloud Reviews – Page 5