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My Spectrum

Charter Communications, Time Warner Cable and Bright House Networks are known as one company, Spectrum. The My Spectrum app offers a fast and convenient way to pay your Spectrum bill and manage your account from anywhere, with an updated look to reflect our new company.
Category Price Seller Device
Utilities Free Charter Communications Operating, LLC iPhone, iPad, iPod

We're working toward a single, enhanced app experience for all Spectrum customers. If you’re currently using the My TWC app and haven't been asked to use My Spectrum, you can continue using My TWC. We’ll let you know when it’s time to switch to the My Spectrum app.

Soon, every Spectrum customer will have the same experience when managing accounts, paying bills, troubleshooting equipment and more.

Reviews

Payment on app
Happy&Retired

I was cautious at first. Now I love it. The payment is easy and fast. The best part is not having to wait on line for an hour. ?


No service
papamike47

I've had spectrum TV for months, been paying the bill, and yet to have the service turned on by Spectrum.


James customer service
technicallychallengedgranny

James could not have been more patient and thorough as he walked me through setting up my spectrum app and connecting to Wi-Fi. He made sure before our call ended that all was well with all my devices! Thank you James for helping a technically challenged customer get setup and learn more about all Spectrum has to offer!


Stay away!
Chris Clem 84

Switched to Spectrum 3 months ago, huge mistake! I’ve had 3 official “outages” in the 3 months which is 3 more outages than I had with my previous provider for years. This doesn’t include the times that the internet drops for no reason at all and I unplug and plug back in all the equipment (which happens at least once a day) I’ve had a tech out twice and haven’t been able to fix the issue, when we mention how often this happens he shrugs and says ya I deal with the same thing at my house too like if that is somehow ok. Don’t be tempted with their deals it is not worth it!


Handy
Loveless the 1st

Very handy tool that allows you to pay both cell(if have) and internet- only annoying problem is login info rarely resets. I’ve had to re-enter Info only twice , maybe it’s a security measure I don’t know but annoying when it doesn’t simply read your thumb print(that I’m positive is shared with the NSA haha


App
Samiemariee

I rated a 3 star because I always have so many problems logging in and it just takes forever every time. But after I log in, it’s fine


Error upon opening app
E5J

Typical of Spectrum, the error “To access your account on this device, please turn on Javascript in your browser settings.” is displayed upon launching the app. Why am I not surprised? ***Update*** the “developer response” is pathetic. Go to a support / FAQ website to find out why the My Spectrum app asks me to enable JavaScript on their app on my iPhone. What a crock. Thanks for nothing, Spectrum.


There’s no way
Jazzhee

There’s no way this app has 5 stars, especially with all the bad reviews. This app is SOOO BUGGY…it takes so long to load up after logging. Also whenever I go to check my WiFi speed it always is laggy.


This app is trash
Boom boom chicka rocka

It works when it wants. The chat feature never pulls up. I’m over it.


Couldn't stick the lading
Jjmnoog

I use the app to pay the bill for year's so it works. I canceled my service and then proceed to be billed for another month.they inform me they have no record the calculation of it so Im stuck paying for another month. They managed to slam the door in my face.


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