My Mobile Account Assistant
| Category | Price | Seller | Device |
|---|---|---|---|
| Productivity | Free | Employee Benefits Corporation | iPhone, iPad, iPod |
(You can use this app to review your current account balances and payment history, even if your plan does not require you to file claims).
File claims, attach and upload receipts and view account information for your BESTflexSM Plan and EBC HRASM. My Mobile Account Assistant lets you access the best features of our My Account Assistant web portal, including viewing account balances, filing claims, and attaching receipts and viewing recent payments.
We make filing claims easy
My Mobile Account Assistant lets you file a claim and upload a receipt, at the pharmacy, your provider or anywhere you have access to a mobile or wireless internet connection. Filing a claim for any eligible health care or dependent care expense doesn’t get any easier than this. Complete a few lines on a simple form, upload your receipt using your phone’s camera and tap “Submit.” My Mobile Account Assistant makes filing claims smart, simple, secure and mobile!
Faster than faxing
Claims processing is faster when you file your claim using My Mobile Account Assistant. You’ll never want to fax us another claim again.
Smart, Simple, Secure and Mobile!
My Mobile Account Assistant is smart because it helps you enter claim information correctly, it’s as simple to use as your phone and secure because we don’t save any of your account information in the application.
There’s more to Mobile than just filing claims
You can review your current Account Balances at any time, whether you elect the BESTflex Plan Health Care or Dependent Care FSAs, Limited Health Care FSA or have an Individual Billed Premium Account. If you participate in the EBC HRA, you can view your current EBC HRA balances for any of your coverage types.
Your claims Payment History is available for viewing, too!
Features in detail
* Automatically displays your plans
* View Account Balance and Payment History
* Lists of providers saved for each plan
* Enter and save new providers
Additional features are based on your plan design and can include:
* Filing a claim, including uploading receipts or choose receipts from your phone’s photo library
* Email receipt confirmation of filed claim
* Email notification when claim is processed with link to Claims History
* Prevention of inaccurate claim filing dates
- For service claims dated outside of plan year
- For future dated claims against Health Care Flexible Spending Accounts (FSAs) or the EBC HRA
- For the Health Care FSA or the EBC HRA service claims dated after termination date
Reviews
Works as expected
Kimberly-O
All I need this app to do for filing a claim and being able to upload a picture of the receipt. I receive updates via email of the claim process. I can also see the pament history.
Waisted app
karijames
My company has an HSA and bestflex FSA. you can only see one or the other. You can switch between them. What a waste.
Worthless for SimplyHSA accounts
Cooptime
I don’t understand why the app can’t show basic information like balance and transactions for SimplyHSA. Not impressed.
Infuriating!
DataGeek34
So full of bugs! I was optimistic about using it to submit claims because the website wasn't working. Clicked to select a provider and got an error in loading the list. I couldn't cancel out of the error, only "refresh" so it infinitely cycled through the error. Had to uninstall to get out of the loop. Then I couldn't scroll down to the bottom of the claim form. It kept scrolling back to the top. Plus I'd like to see more functionality in reviewing account information. Great idea executed very poorly.
Doesn't work if you have had multiple employers
mrcarlon
If you have had multiple employers that used EBC then you can't use this. Guess I'll encourage my next employer to use TASC.
Excellent!!
Greymallion
What a great app!! It gives me access to my account balance at my fingertips and I can fill out my claim without any paper! I submit claims regularly so I'm excited this is available and think its a great enhancement!! After submitting my claim I've already received an email saying that it's in process. Kudos!
Great addition
Impressed!1
I am so happy this option became available! As an avid IPhone user this app is so convenient for me to submit my claims and receive my reimbursement. From start to finish this app was intuitive and easy to use. I think they did a great job and I would highly recommend use of the app to others.
Can't log in to this app so I wouldn't install
Shangrala
This app needs some work on the login page. . I have signed up three times and after each time attempt to login but each attempt receive the error "remote server is not responding". If you reset your password it will send you an email and the only login that works is when you are redirected to the Portals.ebcflex.con/participant sign in website and then the info looks great. But If the mobile app doesn't work then you might as well get to the site via the Internet . I called customer support and they just reset your password. Tried to contact app support But it gives you an error code and no One to assist. Tried removing the app and reinstalling thinking its outdated but the latest app doesn't work either.
