My H-E-B Reviews – Page 3
5/5 rating based on 150 reviews. Read all reviews for My H-E-B for iPhone.
My H-E-B is free iOS app published by H-E-B, LP
Great App - Always Keep improving
mlt2001
App ordering is handy and convenient, BUT inventory should be more accurately reflected in app to mitigate unfulfilled orders on certain goods (like sparking water and toilet paper!) Also, PRICES should should NOT EXCEED IN STORE PRICES - fees should be based on a utility of service & not as a profit Cebter! still, a great improvement over long lines and parking nightmares. Keep up the improvements!
Support
the good bad ugly
I think these delivery system is AWESOME !! Thank you to all the hard workers behind the scenes.
Poor customer service
another unimpressed customer
The app lets you order items not in stock and says it will send you text updates but I went to the store only to be told they were unable to fill my order. So much for text updates preventing the wasting of my time.
Needs better business support
le bon raconteur
It’s frustrating that users can’t adjust the credit/debit card tip if they need to add last-minute items to a delivery order. The only options are to cancel and reorder OR provide the driver a cash tip.
Enhancement
Kingston17&
I would love for you to put in a scan and go feature like Sams Club so you can skip the checkout lines. I love Sams feature, pick it up, scan, put it in your cart, skip check out lines. Yes you would need a couple of people checking receipts before you leave, but what a savings in time, no more putting thing in your cart, then waiting in a line, then taking things out of your cart …. So much better. Please consider this feature.
Doesn’t work well
frustrated in Boerne
I have an iPhone XR and up until. April 2021 it worked well. Since then I can no longer look at my orders. I can still place an order, but it will not show up in history. The last history I see is in April.
Great service!
Mizz d254
I love my H‑E‑B!!! The customer service is ALWAYS great and when me and my family visit we are always able to find exactly what we need! Best store EVER!
Way behind the times
Dr. Jekyle [sic]
Title of original review: “Can’t paste password during account creation“. This app requires you to create an account if you want to use curbside pickup. The account creation process doesn’t let you paste a password in — you can only type it. This precludes the use of password managers like LastPass and 1Password. Ok, technically it doesn’t preclude their use but I’m not going to have the password manager generate a password, write it down, switch apps, and then type 32 random characters in. Then type the same 32 random characters a second time for verification. Major fail! I’ll use a different chain that makes getting started with them much easier, thankyouverymuch. Update Dec. 2021: I decided to take another look at this app since switching to a different grocery chain a couple years ago after my previous review. I’m glad to see that I was able to paste my credentials in from my password manager without any trouble, so they fixed that issue. However, now the issue is that this is nothing more than a vertical-only iPhone-only app. Using it in landscape mode on my iPad makes use of no more than a third of the available screen real estate and the app’s display area ends up being literally the same size as it is on my phone. C’mon guys, really? It’s practically 2022 and you’re still stuck in the portrait-mode iPhone app paradigm from 2008? Have you not kept up with all the API changes? Are you such rigid thinkers that you can’t conceive of your customers wanting to use the app any other way? I was hoping to use the ample iPad screen to put together a curbside order more easily without having to go find the reading glasses for my aging eyes. I guess I’ll stick with the other grocery chain for a few more years.