My Benefits Accounts
| Category | Price | Seller | Device |
|---|---|---|---|
| Finance | Free | PlanSource Benefits Administration, Inc. | iPhone, iPad, iPod |
Benefits of the My Benefits Accounts app:
• View your balance anytime
• Take a picture of a receipt and upload it to substantiate a purchase
• Set up customizable alerts
• Look at your transaction history
• Receive help from PlanSource
Security Details:
• No personal information pertaining to your account(s) will be stored on your device
• Picture, Passphrase, device recognition and challenge questions are used for user authentication
Reviews
Simple!!
Lifeslady2009
This is an easy way to check my balance and send an e mail to customer service if I need to. I'm happy. :)
Almost as Disappointing as the Customer Service
smilesdan
At first I was pleased to be able to upload and track my FSA expenses, until I met the people of NGE. My first interaction with them was when I emailed them to add my spouse's information in order to get a card in their name, but when I did I got a cold response to "call the center" with no phone number or what additional information I may need. Just a quick one liner. Then when I did call, the phone rep sounded like I completely threw her off because I had to explain to her twice what I needed. I figured it was a newbie, so no big deal. Then I incurred an expense for ortho and I knew I had to follow up with the financial agreement. I submitted some documents to get the ball rolling and then uploaded a few more days after. I got a generic response that it was not enough and I had to pay the money back. I called again and once again the phone rep sounded that she did not know what to do. She could see the documents after "digging around" and placing me on hold for over 5 minutes and ultimately did not know why my expense was ineligible. At this point I am not sure their reps are properly trained, and should spend more time training them on how it the app works and their system altogether.
Great App!
jpbeads13
This makes life so much easier. Sending in claims is a breeze now compared to faxing or mailing in receipts. Thank you NGE!
Super easy to use!
Treeetop
Love this convenient and highly intuitive way to submit my FSA claims— Especially am thrilled about how easy it is to just snap a photo of the receipt—click and done! Wow!
Great app
3x9
I find this app to be easy to use and well designed. The navigation is intuitive and everything seems works very well.
Bug/glitch
Schroederwood
Normally the only issue I have with the app is the login messages: not able to be reviewed unless you close them all out and navigate to your messages. Or it will close them all out on its own when you press skip. However the last two days t keeps asking me to download the most recent version of the app over and over again. I’ve deleted the app twice and reinstalled. No luck.
