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Kaiser Permanente

Managing your health care just got easier with the latest version of our app. The redesign includes a colorful new interface, tools that make it faster and easier to use, and new quick-access menus that let you get advice, schedule appointments, and refill prescriptions. And our improved navigation puts the features and information you need within reach at all times.
Category Price Seller Device
Health & Fitness Free Kaiser Permanente iPhone, iPad, iPod

• Health plan members can sign into the app using their kp.org user ID and password to access our secure features, including:

• Messages: Email your doctor or Member Services with nonurgent questions, privately and securely.

• Appointments: Schedule, view, and cancel appointments with your doctor’s office and see information about past visits.

• Pharmacy: Refill prescriptions for yourself or another member, check the status of a prescription order, and see a list of all your medications.

• Medical Record: See your health history at your fingertips, including your allergies and immunizations, any ongoing health conditions, and most lab test results.

• Use location finder to pinpoint Kaiser Permanente medical facilities near you or in the city or ZIP code you choose. Narrow your search to include only those facilities offering the services you need, and get directions and phone numbers on the spot.

Don’t have a user ID and password? Visit kp.org online to register for your sign in data (registration is not available via smartphone). If you’re not a Kaiser Permanente member, visit our website to discover the many advantages available to you: flexible and affordable health plans, electronic medical records, the convenience of an integrated network, and industry-leading online tools that let you take control of your health.

Reviews

Poor support.
Bushidodude

What is the point of having a digital version of the records if none of it can be accessed due to the flourish of errors they have. Called customer service and they recommended “uninstall and install again”… I did it in 4 different devices and still nothing.


Thank you
Naetakes36

Thank you for making my life better


Ok when it works
NorCalKid202

It crashes way to much and takes way to long to get results or a response every time I try to log in it takes a long time to load and tends to crash.


Pharmacy
du ar do dumb

The new pharmacy update is horrible. It was fine the way it was. Why don’t u ask people in the pharmacy who actually use it before u upgrade. They complained about it too. U can’t order prescriptions 3 days in advance for refills when they take 3 days to get dtr approval etc., then you run out. You can only order refills on the day u shud be able to pick them up then the dtr still has to approve it & that adds 2-3 more days so your 3 pills short ea month. It tells you they are unavailable-so u run out. Doctors don’t generally fill them same days Tech dept can change it so we can order monthly refills 2-3 days in advance so thd dtrs can approve them on time. Pls fix it.. I’m 77 one can’t always get out the same day we need to be sure they are ready when we need them but 2-3 days later. Now I have to email the dtr each month to order & make sure they are ready on my pick up date. Another thing one can’t even send there message they need a nickname & guess what all names are taken..omg


No Help!!!
Teachermomlady

I haven’t been able to access my messages for 4 weeks, I can access my messages but not see any replies or any messages sent. I’ve deleted the app several times and reinstalled, I’ve called customer support, I’ve sent messages, and there has been no help. It’s still the same problem. Since the update I also am having difficulty scheduling appointments with specialists that I have a referral for. This has become very frustrating.


Advise nurse
hookhidr !!!

When ever a problem , develops CALL! They take care of 90% of my medical care questions and or direct you to someone who can ! Now when it comes to complaints about doctors. Different story ! So collect every possible piece of evidence because they have some real lousy practioners!! And good luck , fill out your paperwork an make copy’s . There not gods!!!


Do not download
anonymous 757

Worst interface ever I answer some questions to create an account and now I have to wait for a temporary password to come in the mail like why couldn’t you just email me


Message Center
Helimom

Sometimes it takes sever


Bad appp
Chris3131761

It’s slow and not very cool or easy to use Why do I have to have 2 apps for kasier makes no sense to have information on two different platforms Thank you


Love it
beremex

Very easy to use