JetBlue - Book & manage trips Reviews – Page 2
5/5 rating based on 757 reviews. Read all reviews for JetBlue - Book & manage trips for iPhone.
JetBlue - Book & manage trips is free iOS app published by JetBlue Airways Corporation
Mosiac Once Again
REMY NY - FL
Been flying JetBlue for 12 plus years exclusively and lost my Mosiac status 3 years ago and glad to just now regained it!!! I AAAAAMM BAAAACK
JetBlue rating
drjam-2
Very efficient management! Flight services are dependable and has been timely with flight schedules. Crew is fabulous and gentle to its passengers! Whenever available JetBlue would be my first choice! Happy New Year 2022 to everyone! Thanks
Buggy & Often. Non-functional
GreySunshine
App struggles with basic things like checking in. Encountered around 4 different error messages all that told me to contact support (which isn’t much help because the chat and texting are often offline and the phone wait is 90+ mins). Also, the app can’t tell me things like where my bag is, which is important to know if your flight is suddenly cancelled (which mine was). Will it be on the rebooked flight? ?♂️ The app and the interface the staff accesses seems to have no idea. I couldn’t even track flights (i.e. enter flight number to see status). That feature also resulted in an error message. I checked the website and it also couldn’t track flights or really function for check-in / modify flight. Only option was to stand in line at JFK, which is ALWAYS a joy. /s Flight cancellations, changes, and delays are very common, but this app seems to seize and act like it’s a rare and unexpected IT apocalypse. I work in IT and UX design and provide tech support on a regular basis. The underlying infrastructure is way overdo for an audit, code-review, user journey simulation, stress testing, and bug-fix sprints. Time to halt new features until you get basic things back on track! This buggy system must be costing JetBlue lots of money (over-worked customer service, stressed-out IT help desk, and baffled customers).
updated and all info gone
megannnnnxo
updated app and all my information is gone, trying to add back in and just keeps “loading” - had no issues with previous version
App is awful
JB Not Cool
App is always crashing and constantly loading. User interface is really bad too. Does Jet Blue fly anywhere anymore?? Every time I look for a flight for San Francisco or San Jose the app tells me no flights match my search.
Terrible
Wilfry 95
It was fine at the start of the trip, but there were some pretty rude employees. The worst part was after we got out of the plane. We had to wait 2 HOURS to get our luggage, but other flights that came later got their luggage almost immediately. It was absolute chaos and I might not use JetBlue again
Thanks JetBlue!
joshuaneri
Always convenient, I travel on a weekly basis and always hope to God JetBlue flys into the airports I'm going to. The app works flawlessly, and almost never has any ⚠️ errors.