Citizens Bank Mobile Banking Reviews – Page 50
5/5 rating based on 565 reviews. Read all reviews for Citizens Bank Mobile Banking for iPhone.
Citizens Bank Mobile Banking is free iOS app published by Citizens Bank, N.A.
SWITCHING BANKS TODAY
ms pratt
Enough of this crap. Over a WEEK without my mobile banking working. I walked into the bank branch today to see if they could help me and they basically told me that I should use a checkbook to balance my accounts because their mobile banking, when it works, is still so god awful that it won’t show your true balance. They no advice on mobile banking (last time they told me to uninstall then reinstall the app, which I have done about 20 times today) nor did they know when it would be back up. They told me it was the banks error that there was an overdraft fee on one of my accounts, but because another one of their systems was down, they couldn’t reverse it. So they wrote down the same customer service number on a sticky note to give to me. WHY ARE ANY OF US STILL WITH THIS BANK?
What happened to Face ID?
Edawg35
The app is having terrible issues today. Somehow Face ID is gone now too?
Face ID stopped to work
sveselev
Last update to v. 6.4 worked fine with Face ID login on iPhone X, but stopped to work after one month of use. Requires password again.
Used to love the convenience
Shadow Lotus
For some reason now though the app refuses to recognize my TouchID even though I’ve turned TOuchID on and off, uninstalled and reinstalled this app, and searched all the faqs and help menus. The app is supposed to have an option to turn on Touch ID, it’s not there (yes I looked in the security settings tab within the app and through the app settings in the IOS settings menu), and that makes it highly inconvenient especially when the app itself likes to tell me my password isn’t correct when I know for a fact beyond a doubt that I have put it in correctly. Fix your crap Citizens, or are you going to treat your mobile app/mobile banking like you did the overdraft fee scandal a few years back and just ignore it and pretend there’s no problem?
This app does the absolute bare minimum
be_lovely
All this app does is tell you your balances and transaction amount history. Most of the time it doesn’t say where (company) the purchase or “debit” was made from. The app doesn’t allow for merging of accounts either. I can not access my citizens credit card from this app or any other citizens service, loan, car, mortgage etc. It has issues logging in often. Will not read thumbprint or register password reading. I’m really disappointed with this app, to the point where I’ve actually thought about switching banks which is a strong statement I know, but if I can’t read or identify what is going on with my finances then that’s a serious problem. I hope citizens works on this because it’s a huge issue that could make them lose customers.
Very disappointed
20 years loyal client
When a great financial institution like citizens bank couldn’t support the mobile app for days , it’s loosing its touch
App is turning to crap
citizens bank app stinks
The app recently does not allow you to login at all so you have to go through the website. It doesn’t recognize your password, your pin, or your face ID. Whoever is in charge of that department and working with the Citizens Bank app needs to be reassigned.
Consistently unavailable
Wilbur23
More than 80% of my login attempts are rejected as mobile banking currently unavailable with a please try again later message. When it actually works I have no issues with the app, and do find it very user friendly.
Ignore Rae J one star review...
HCPDE
Citizens Bank is truly customer focused... and as responsible adults it’s up to us to make sure the address on all of our accounts are updated when we move. The Staff are always helpful and friendly... never had an issue with banking in person or online...